Job Description
Part-Time Client Services Assistant Refuge Memorial Rancho Cucamonga, CA $24/hour 32 hours/week (Mon-Thurs) Growth to Full-Time Pay Increase About Us Refuge Memorial is a rapidly growing funeral pre-planning and insurance agency operating in 22 states.We help families prepare ahead of time so their loved ones are protected from emotional and financial stress when the unexpected happens.We are modernizing a traditionally old-school industry -- and we're just getting started.We're looking for someone dependable, compassionate, and highly organized to support our client services team.Position Overview This is a part-time, in-office position based in Rancho Cucamonga -- That will grow into full-time.You will support our team by:Calling clients regarding past-due premiums Following up on initial premium returns Preparing and mailing client folders Organizing documents and internal records Eventually answering inbound calls from at-need families Eventually taking first calls from decedent survivors Supporting office operations and growth This role will start part-time (3 days/week), with strong potential to grow into a full-time position as we continue expanding.Schedule & Compensation Monday-Thursday 8 hours per day (32 hours/week) $24 per hour In-office position (Rancho Cucamonga) Opportunity for full-time advancement What We're Looking For You are:Professional and comfortable on the phone Compassionate and calm when speaking with families Organized and detail-oriented Reliable and punctual Comfortable using basic software (email, CRM, spreadsheets) Able to handle sensitive conversations respectfully Bonus if you have experience in:Customer service Insurance, financial services, or funeral industry Call center or collections follow-up Administrative support Who This Role Is Great For Someone looking for steady part-time income with growth potential A parent returning to the workforce A student with weekday availability Someone who wants meaningful work, not just a job Why Work With Us? Growing company with long-term opportunities Stable industry Leadership that invests in development Meaningful, purpose-driven work Opportunity to grow into a full-time Client Care role How to Apply Attach your resume and a short paragraph explaining why you would be a good fit for this role.Pay:From $24.00 per hour Expected hours:32 per week Work Location:In person.