Job Description
JOB DESCRIPTION ADMINISTRATIVE TECHNICIAN POLICE DEPARTMENT Human Resources NEWPORT NEWS, VA Department CITY OF OPPORTUNITY GENERAL STATEMENT OF RESPONSIBILITIES Under general supervision, this position performs a variety of high-level technical and administrative support responsibilities and related functions for a division.Reports to a division commander or designated supervisor.ESSENTIAL JOB FUNCTIONS Performs administrative support work such as creating or modifying documents using word processing, spreadsheets, presentation software and any other assigned databases (VCIN/NCIC/CADS/MUNIS) and programs that may support job functions that involve filing, data entry/retrieval; interpretation, judgment, and determining appropriate processes to be used.Retrieves and compiles data reports, questionnaires and other similar information to ensure accuracy and conformance to established policies and procedures; sorts and distributes mail.Develops and maintains accountability systems for personnel rosters; inspections logs; pending assignments; meetings; supervisor calendars; community events and programs; office supplies and equipment assets.Coordinate agency extra duty assignments; travel/training requests; and the use of various conference rooms to include reservations, catering services, audio/visual equipment.Interacts with the public and others outside the work unit to obtain and provide information and assistance in a variety of circumstances.Screens and responds to general inquiries and complaints; provides information on policies and procedures; may collect and balance payments received.May develop and/or maintain a wide variety of projects and assignments that include records management duties and system maintenance; transcribing witness, victim or suspect taped statements; ordering supplies or reconciling purchase card transactions and related tasks; compiling and/or entering payroll information and communicating appropriate personnel actions; coordinate travel and training requests.Performs other duties as assigned.PERFORMANCE STANDARD Employees at all levels are expected to effectively work together to meet the needs of the community and the organization through work behaviors demonstrating the City's Values of Commitment, PC# 52612, 52614, 52615, 52618, 52620, 52621, 52622, 52623, 52624, 52625, 52626, 52628, 52629, 52741 Page 1 of 3 Revised:12/01/2021 Caring, and Collaboration.Employees are also expected to lead by example and demonstrate the highest level of ethics.REQUIRED KNOWLEDGE Office Administration - Knowledge of office systems, practices, procedures and administration.Technology - Knowledge of general office equipment and personal computers to include word processing, spreadsheet, and related software.Customer Service -- Considerable knowledge of principles and processes for providing customer service.This includes setting and meeting quality standards for services, and evaluation of customer satisfaction.REQUIRED SKILLS Computer Skills - Utilizes a personal computer with word processing, spreadsheet, and related software to effectively complete a variety of administrative tasks with reasonable speed and accuracy.Interpersonal Relationships - Develops and maintains cooperative and professional relationships with employees and all levels of management to include representatives from other departments and organizations.Time Management - Plans and organizes daily work routine.Estimates expected time of completion of elements of work and establishes a personal schedule accordingly.Implements work activities in accordance with priorities and estimated schedules.REQUIRED ABILITIES Communication - Excellent ability to communicate, listen to and understand directions, information, and ideas presented verbally and in writing, which may include the preparation of detailed reports including numerical information and statistics.Ability to handle a variety of issues with tact and diplomacy and in a confidential manner.Judgement/Decision Making - Ability to use logic and reasoning to understand, analyze, and evaluate situations and exercise good judgment to make appropriate decisions.Accounting - Ability to perform arithmetic, algebraic, and statistical applications.Ability to employ economic and accounting principles and practices in the analysis and reporting of data.EDUCATION AND EXPERIENCE Requires a high school diploma and 2 years of related administrative support experience or an equivalent combination of education and experience necessary to develop the required knowledge, skills and abilities for this position.ADDITIONAL REQUIREMENTS Requires a comprehensive background investigation to include a local, state and federal criminal history check; sex offender registry and credit check.May be required to obtain and maintain Level A/B VCIN/NCIC Operator Certification as a condition of employment.PC# 52612, 52614, 52615, 52618, 52620, 52621, 52622, 52623, 52624, 52625, 52626, 52628, 52629, 52741 Page