Administrator of Office Operations

Administrator Of Office Operations Magnolia, NC $62,099 - $83,099 a year Full Time Summary: This role is responsible for overseeing office operations including front desk reception, scheduling, nursing functions, and overall management duties. The position ensures smooth patient flow and appropriate staffing by coordinating office management and personnel activities. Collaboration with providers, administration, and billing departments is essential to maintain efficient office operations. Major Job Functions: Interview, hire, train, and assess employee competency. Plan, assign, and direct employee work while monitoring productivity and performance. Address employee concerns and resolve workplace issues. Coordinate personnel activities related to patient flow and office management. Maintain thorough knowledge of CPT-4 and ICD-9 coding, billing issues, medical terminology, and insurance compliance through ongoing professional development. Monitor charge master and encounter forms to ensure accurate coding. Ensure office equipment is properly maintained. Foster positive relations with patients, hospital, and office staff. Support receptionists to ensure accurate and prompt patient responses. Assume responsibility for uncovered positions as needed. Market the office to the public, employers, and civic organizations. Monitor collections and operating costs to meet budget goals. Assist with development and monitoring of capital and operating budgets. Work with physicians to ensure efficient scheduling and work environment. Manage timekeeping for all office personnel. Consult on hospital charges and ensure accurate posting of inpatient charges. Oversee ordering and inventory of office supplies and equipment. Handle patient complaints and resolve problems effectively. Ensure accurate charging for all patient services and interdepartmental charges, monitoring and correcting negative expense variances. Perform other duties as assigned. Education: High school diploma or equivalent required. Bachelor's degree or 8 years of related experience preferred. Experience: Minimum of 2 years managing a physician office required. Prior supervisory and billing experience is preferred. Requirements: Strong knowledge of computer functions and medical terminology. Ability to interpret physician documentation and coding (CPT-4, ICD-9). Demonstrated leadership and organizational skills. Ability to analyze and interpret professional journals, insurance policies, and regulations. Strong problem-solving skills and ability to work independently. Excellent communication and organizational abilities. Physical Requirements: Prolonged sitting with occasional standing, reaching, stooping, kneeling, or crouching. Ability to lift or move up to 25 pounds. Must be able to work under physical and mental stress. Motor coordination and finger dexterity required for computer and calculator use.