Job Description
Admissions Associate - PT Hiring Range - $18 / hour A cover letter accompanying your resume is preferred. The Museum Located in Tacoma, Washington, Museum of Glass is a premier contemporary art museum dedicated to glass and glassmaking in the West Coast’s largest and most active museum glass studio. Opened in 2002, the Museum has established a reputation for hosting impactful and engaging artist residencies, organizing and exhibiting nationally traveling exhibitions, and creating unique programs for visitors, all while building a growing permanent collection chronicling the development of modern and contemporary glass. Based in the Pacific Northwest, a center of the Studio Glass movement, the Museum serves regional, national, and international audiences. The Museum’s visitor-centered public programs, original exhibitions, and riveting glassmaking demonstrations have inspired and engaged over two million visitors from all 50 states and more than 75 countries. Museum of Glass is a member of the American Association of Museum Directors and was granted accreditation by the American Alliance of Museums, recognizing its commitment to excellence, accountability, high professional standards, and continued institutional improvement. At Museum of Glass, we promote a culture that values respect, equity, diversity, and inclusion. All Museum of Glass employees will enjoy equality of opportunity and fair treatment without regard to race, color, age, religion, pregnancy, gender, sexual orientation, disability, gender identity, gender expression, national origin, genetic information, veteran status, marital status, or prior protected activity. The Role Make first and last impressions of the Museum memorable! The Admissions Associate is responsible for welcoming visitors, selling memberships and admission tickets, and ensuring that all visitors have a positive overall Museum experience. From the front desk, they greet visitors, introduce the Museum exhibitions and activities, and collect payments. The Associate is also cross trained with the Museum Store to provide support as needed. The ideal Associate is reliable, outgoing, proactive and detail oriented. Admissions Associates have exceptional interpersonal and communication skills, the ability to work under pressure, and are trustworthy enough to handle sensitive personal information of our guests. Specific Job Functions Provide a warm welcome and orientation to visitors, offering to sell or renew Museum memberships, explain and sell tickets for all Museum events and venues. Provide up-to-date information on Museum exhibits and activities to enhance the visitor experience, and creatively resolve visitor issues. Accurately process sales transactions through the point-of-sale systems using current practices. Assist with the daily till counts and reconciliation, and produce summary sales and cash reports. Develop and maintain working knowledge of the point-of-sale systems for both admissions and the store, including basic troubleshooting Accurate cash handling and reconciliation, and management of the bank. Maintains the cleanliness and organization of the admissions and store customer sales areas. Assists with the care, maintenance, and security of the Museum. Additional duties as assigned in support of the Museum Benefits Part-time staff benefits include: Staff regularly scheduled for at least 20 hours per week earn Paid Time Off at a pro-rated full-time-equivalent rate, up to 18 days per year 1 hour of sick time earned for every 40 hours worked Eligible for 401(k) program after working one year and a minimum of 1,000 hours, with the Museum currently contributing 4.5% of eligible wages for eligible employees Excellent customer service skills Strong verbal and written communication skills in English Accurate and reliable cash handling skills Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Work to ensure that visitor expectations are met Has strong computer skills including logging on to systems, ability to communicate by email, ability to compose documents, enter and maintain database information, create reports from POS and inventory databases create presentations, download forms, and preserve/backup important data. Maintains a working knowledge of the programs, exhibitions, events and other activities of the Museum in order to assist visitors Able to consistently achieve desired results with little supervision, show attention to detail, and possess strong organizational and problem-solving skills High School graduate; experience in retail sales and/or cash handlin