Job Description
Equity Staffing Group is hiring for an Adventures Support Representative in Plymouth, MN! Our client is is a global leader in innovative powersports products, known for quality, performance, and industry-leading design.Hybrid role in Plymouth, MN 6 month contract with likely extensions $24 pay rate on Thurs & Fri, $25 pay rate on Sat & Sun This organization brings together a select network of Outfitters to provide premium ride and drive experiences at popular destinations nationwide.Creating safe, memorable, year-round adventures for all skill levels, this program offers worry free half and full-day options for couples, families, and adventure groups in state-of-the-art power sport vehicles.This program is a monthly membership program that provides access to the best of our client's product portfolio including on-road vehicles, off-road vehicles, snowmobiles, and pontoons at our nationwide network of locations.Training Period:Week 1:Tues-Fri, 8hr days (onsite Tues, Wed, Thurs) Week 2:Mon-Fri, 8hr days (onsite Tues, Wed, Thurs) After Training:Thurs-Sun (onsite Thurs) 4, 10hr days (8am-7pm) Some flexibility to trade shifts with a different team member, if needed, on occasion.Top Skills/Requirements:Excellent Communication Skills:Written and Verbal Customer service skills - B2B and B2C Able to navigate a variety of systems to problem solve outfitter and member concerns.Job Summary:As a member of the Service and Operations Support Team, the Adventure Support Representative (ASR) - Tier 1 will support Outfitter and Dealer daily operations.The ASR - Tier 1 is responsible for providing first line outfitter support by phone and email and escalating as appropriate.The Adventure Support Representative Team is dedicated to delivering exceptional customer experiences.Essential Duties & Responsibilities:Outfitter Support:Operate as the first point of contact for Outfitters (B2B) via CRM and phone system.Ensure timely and accurate responses to daily Outfitter program inquiries.Provide ad-hoc training to Outfitters related to adventure tools and processes such as MPWR Book, MPWR Learn, Check In/Out Process, Insurances, Accounting, and Program policies.Communicate pertinent information about Outfitters/Members to leadership team.Details may include competitive intelligence, expansion and growth initiatives, marketing activities, and support trend/concerns.Member Support:Provides a premium experience for the Polaris membership program.Empowered to resolve issues and deliver solutions that create positive customer interaction.Operates as the first point of contact for customer support; handling inquiries and requests from members and handing off leads to the Sales team.Facilitates member reservations; familiar with catalog offerings, knowledgeable of process and requirements, maintains accurate reservation data, and supports member bookings.Xchange Team Support and Internal Team Support:Tier 1 support for the Xchange team via case platform.Assist internal teams on data entry and other ad-hoc projects.Skills, Knowledge, & Experience:Bachelor's degree in business or related field is preferred.Must be open to working nights/weekends (as scheduled).Customer service experience.Strong attention to detail.Ability to understand and follow process flows, while challenging the status quo in an effort to improve the overall program.Superior interpersonal skills.Ability to work professionally and effectively with a diverse group of individuals, building strong relationships with Outfitters and team members, and resolve conflicts or concerns as they arise.Equity Staffing Group is an Equal Opportunity Employer and considers all qualified applicants in accordance with applicable employment laws.#indmnfa.