Job Description
Education Level4 Year Degree## DescriptionThe Director of Aftermarket Services will lead Sunlight Batteries’ aftermarket business across North America, supporting energy storage systems and industrial battery solutions. This role is critical to driving long-term customer value by expanding parts, service, maintenance programs, and digital aftermarket solutions throughout the product lifecycle.This is a highly visible leadership position that blends strategic vision, operational excellence, and customer-centric innovation. The successful candidate will play a key role in strengthening Sunlight’s market position, enhancing customer experience, and delivering sustainable, profitable growth.--- Key Responsibilities Strategic Leadership* Develop and execute a comprehensive North America aftermarket strategy aligned with Sunlight’s global objectives. Identify, build, and launch new service offerings, including predictive maintenance, remote monitoring, and digital service solutions. Position aftermarket services as a strategic growth engine and competitive differentiator.---Operational Excellence* Oversee spare parts distribution, service agreements, and warranty programs, ensuring consistency, reliability, and scalability. Establish best practices for inventory management, logistics, and service execution to ensure timely delivery and uptime. Drive standardization while remaining flexible to regional market needs.---Customer Experience & Partnerships* Design and implement lifecycle support programs that maximize product reliability, performance, and customer satisfaction. Build and strengthen relationships with OEMs, distributors, key accounts, and end users. Serve as a trusted advisor to customers, reinforcing Sunlight’s reputation for service excellence.---Financial & KPI Management* Own and manage the aftermarket P&L, including revenue growth, cost control, and margin performance. Establish and monitor KPIs such as service contract penetration, parts sales growth, warranty performance, and customer satisfaction. Use data-driven insights to guide planning, forecasting, and continuous improvement initiatives.---Innovation & Digitalization* Lead adoption of digital service platforms, remote diagnostics, and data-driven maintenance strategies. Partner with Engineering, Product Management, and Quality teams to ensure field feedback drives product and service improvements. Champion innovation that improves service efficiency and customer outcomes.---Team Leadership & Development* Lead, mentor, and develop a regional team of service, technical, and support professionals. Build a culture centered on safety, accountability, collaboration, and continuous improvement. Enable the team to scale as the business grows across North America.## QualificationsRequired* Bachelor’s degree in Engineering, Business, or a related field (MBA preferred). 8+ years of experience in aftermarket operations within energy storage, industrial batteries, power systems, or related industries. Demonstrated success in aftermarket strategy development and P&L ownership. Experience working with ERP systems, CRM platforms, and digital service technologies.Preferred Global or multi-regional aftermarket leadership experience. Strong change leadership and transformation background. Customer-facing leadership in complex technical environments.