Job Description
Cirrus Aircraft’s Mission is to deliver an aviation experience that is the pinnacle of innovation, quality, and safety to our customers. Cirrus Aircraft is the recognized global leader in personal aviation and the maker of the best-selling SR Series piston aircraft and the Vision Jet™, the world’s first single engine Personal Jet and recipient of the 2017 Robert J. Collier Trophy. Founded in 1984, the company has redefined performance, comfort and safety in aviation with innovations like the Cirrus Airframe Parachute System® (CAPS®) – the first FAA-certified whole-airframe parachute safety system included as standard equipment on an aircraft. To date, worldwide flight time on Cirrus aircraft has passed nine million hours and over 170 people have returned home safely to their families as a result of the inclusion of CAPS® as a standard feature on all Cirrus aircraft. Find out more at cirrusaircraft.com. Cirrus offers a competitive benefits package and is dedicated to the advancement of general aviation. The Cirrus Flying Club offers employees and their family members the unique opportunity to obtain their private pilot’s license in the comfort of a Cirrus or rent a Cirrus for an impromptu adventure at a greatly reduced rate. We are committed to investing in the future of our employees and company by offering professional development and career progression opportunities and we engage employees by offering several employee and family events throughout the year, as well as the opportunity to take part in activity clubs and community events. Job Summary The Aftermarket Fulfillment Account Manager plays a crucial role in ensuring the efficient management and delivery of aftermarket parts and services to our customers. This role combines cost analysis, pricing strategies, parts coordination, inventory management, and superior customer service skills to maintain high levels of satisfaction and operational efficiency. The ideal candidate will act as the primary liaison between internal and external customers, ensuring timely fulfillment of orders, providing cost estimates, and resolving any issues with stock availability or order priority. Duties And Responsibilities/Essential Functions Expedite the fulfillment of urgent orders and resolve any delays in shipping or stock availability. Manage part queuing to ensure priority orders are processed promptly and accurately. Monitor stock levels, track inventory metrics, and analyze trends to predict future demand and prevent stock shortages. Work with the inventory and procurement teams to optimize stock levels, ensuring the right parts are available when needed. Oversee stock availability for customer orders, providing updates and solutions when items are out of stock or back-ordered. Organize and prioritize orders based on urgency, customer requirements, and stock availability. Ensure that orders are fulfilled accurately, completely, and on time, with clear communication to both internal and external customers. Manage customer accounts in Salesforce, ensuring accurate order history, pricing, and communication records. Provide regular updates and reports on order status, stock availability, and fulfillment timelines to customers. Provide exceptional customer service by addressing customer inquiries, concerns, and complaints, especially in challenging or complex situations. Act as the liaison between internal teams (sales, logistics, inventory) and external customers, ensuring clear communication and resolution of any issues that arise. Serve as the primary point of contact for both internal and external stakeholders regarding aftermarket parts orders, stock issues, and fulfillment. Communicate effectively with both internal teams and customers to resolve issues, update on progress, and ensure customer expectations are met. Travel required up to 10%. This job can be located in Duluth, MN or Knoxville, TN Qualifications To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Bachelor’s degree in Business, Supply Chain, Logistics, or related field 0-2 years’ experience in customer support related field Ability to demonstrate sound judgement and effective communication skills (written and verbal). Ability to effectively manage stress, including competing work demands and multiple projects at the same time. Experience with Salesforce (or related CRM) required E