Job Description
Insight Global is seeking a highly experienced Subject Matter Expert (SME) in Salesforce Agentforce to lead the strategy, solution design, and handson development of complex AIdriven CRM initiatives for one of their top health tech clients. This role sits at the intersection of AI architecture, Salesforce development, and business strategy, partnering closely with Sales, CRM, and Data teams to design scalable Agentforce solutions that deliver measurable business value. The ideal candidate brings a strong point of view, can "pick sides" when navigating product and roadmap decisions, and is equally comfortable whiteboarding architecture, influencing stakeholders, and building productionready solutions. Key Responsibilities This candidate will serve as the Agentforce SME, owning endtoend strategy, solutioning, and technical direction, partner with business and sales stakeholders to identify use cases, clarify requirements, and translate sales objectives into Agentforceenabled solutions. They will also provide strategic guidance on buy vs. build decisions and Agentforce roadmap alignment as well as design complex AI solutions leveraging Agentforce, Data 360, and Salesforce platform capabilities and lead solution design sessions and produce clear architecture documentation. This person will also act as a solution architect and design scalable, secure, and maintainable AIpowered CRM solutions as well as ensure alignment across Agentforce, Sales Cloud, Data 360, and CRM integrations. This role will also perform handson Salesforce development, including advanced Apex coding, build and customize Agentforce workflows, agents, and AIdriven automations, design and automate CRM integrations to support complex sales and data flows. Pay for this role varies from 25-40/hr based on qualifications and years of experience. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selv