Job Description
hackajob is collaborating with Comcast to connect them with exceptional professionals for this role. Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary The Analyst 4 – Outbound Telemarketing & Campaign Operations role is a senior level individual contributor responsible for driving executional excellence across enterprise outbound telemarketing campaigns via ACC (Adobe Campaign). This role ensures on time, accurate, and scalable execution of prospect and customer contact lists across segments, platforms, and channels. The Analyst 4 partners closely with Campaign Management, Data Analytics, Vendors, and Cross Functional stakeholders to improve operational efficiency, enable data driven decisioning, and deliver a unified end to end customer journey. Job Description Key Responsibilities Outbound Telemarketing Executional Excellence Execute and manage enterprise direct response outbound contact list via ACC, ensuring on‑time delivery, accuracy, and optimization across customer segments, platforms, and channels. Lead execution of recurring prospect and customer campaigns, including: XLR8 Recent Move XM Add Line Winback Localizer Promo Roll Support and execute monthly Business‑as‑Usual (BAU) prospect and customer campaigns (non‑XLR8 and non‑Network Expansion). Execute one-off prospect and customer campaigns to address evolving business needs and strategic initiatives. Operational Efficiency & Workflow Optimization Drive operational efficiencies within outbound platforms and through streamlined variable data alignment. Support rebuild and optimization of OTM workflows leveraging Profile 2.0 data to ensure accurate targeting and operational scalability. Enable holistic alignment of workflow journeys, contributing to a unified and consistent customer experience across campaigns. Collaborate with Campaign Management to develop and maintain campaign tracking templates for delivery counts and execution monitoring. Partner closely with vendors and internal execution teams to ensure seamless, end-to-end campaign execution. Own maintenance of the outbound contact plans, ensuring target criteria are current, accurate, and clearly documented. Update, align, and validate standard exclusions to ensure consistency, compliance, and targeting accuracy. Data & Platform Enablement Serve as a strong advocate for enterprise data needs, holding stakeholders accountable for the development, quality, and evolution of data across key platforms. Ensure adherence to data privacy, governance, and compliance policies across all inbound and outbound data transfers. Identify, document, and escalate data issues within ACC that may impact campaign execution or performance. Support Adobe platform migration efforts (v7 to v8), including implementation of new profiles and modeling enhancements. Partner with Court and vendor teams to align segmentation logic, data requirements, and reporting outputs. Decisioning Through Data & Insights Integrate analytic performance views into the campaign planning process to enable proactive, data‑driven decision making. Inform segmentation strategy and improve connect performance through profiling, mining, and evaluation of new segmentation approaches and datasets. Translate complex data and performance insights into clear, actionable narratives through effective data storytelling. Cross ‑ Functional Partnerships Build and strengthen relationships with EBI, HQ, and Division cross‑functional partners to ensure alignment on strategic priorities. Support testing, experimentation, and continuous improvement efforts by aligning execution with enterprise and divisional priorities. Core Skills Core Skills & Experience Outbound Campaign Execution