Job Description
Position Information Posting Number S06759P Position Title Application and AI Solution Development Manager Department OIT Application Development Location Arlington Position Status Full-time Work Schedule Monday – Friday, 8:00AM – 5:00PM With an understanding of the 24/7 nature of IT. Salary Salary is commensurate based on qualifications and relevant experience. Pay Basis Monthly Job Summary The Application and AI Solution Development Manager leads the development, delivery, and support of custom-developed applications and AI solutions for the University. The role oversees software teams and full Software Development Lifecycle (SDLC) processes with a focus on user interface/experience and product experience (UI/UX/PX), ensuring high‑quality, scalable, and timely outcomes. Working closely with OIT analysts and stakeholders, the manager turns business needs into actionable technical plans while guiding project execution and resources. Ideal candidates have strong higher‑education SDLC experience—covering architecture, integrations, upgrades, and optimization—and expertise in generative AI practices. Essential Duties and Responsibilities Custom Application Development and AI Solutions Lead the design and deployment of campus‑scaled AI models (e.g., chatbot systems, recommendation engines, data‑driven insights). Architect, plan, and oversee custom application development in languages like Python or PHP. Manage end‑to‑end AI workflows and oversee pipelines and model governance, particularly for accuracy, security, and compliance. Ensure applications are scalable, maintainable, and aligned with institutional needs (e.g., analytics, prediction, automation, branding). Project and SDLC Management Manage application delivery projects through the full software development lifecycle (SDLC), applying development methodologies and championing continuous service improvement initiatives. Facilitate user acceptance testing (UAT), training, and documentation to support successful implementation and end-user readiness. Lead service improvement initiatives based on feedback, analytics, and evolving campus needs. Team Leadership and Development Provide leadership and mentorship to development teams, fostering a culture of accountability, innovation, and growth. Oversee staffing, training, task assignment, and performance feedback to ensure team effectiveness. Facilitate team meetings, prioritize work, and promote professional development. Manage team reporting, including performance metrics, SLA analysis, and service improvement recommendations. Coordinate consultants and other external involvement with development teams. Technical Oversight Deliver technical leadership across system design, development, and maintenance while implementing and managing controls to ensure system integrity. Investigate, escalate and resolve major issues, problems and requests through risk mitigation, escalation management, and conflict resolution. Ensure compliance with FERPA, Cybersecurity Maturity Model Compliance (CMMC), accessibility, security, and data governance standards. Offer strategic guidance on custom application development, AI technologies, and service enhancements. Ensure seamless UI/UX/PX experiences for students and campus stakeholders. Stakeholder & Vendor Relations Serve as a strategic liaison between technical teams and business units – including the Office of Research and Innovation, Student Success and key Business Affairs units – translating requirements into effective solutions. Align system enhancements with institutional goals and academic calendars. Cultivate and sustain strong relationships with internal and external stakeholders. Provide client support through troubleshooting, training, and process improvements. Reporting and Budgeting Report team and project status to senior leadership. Assist in budget planning and monitoring for developed applications and AI-related services Performs other duties as assigned Disclaimer: The job duties listed are general in nature and are examples of the duties/responsibilities performed and are not meant to be exclusive to the job. Management retains the right to add or modify duties at any time. Specific job requirements or