Job Description
Description:Appointment Setter / Call Center Representative Matrix Basement Finishing Arlington Heights, IL (On-site) $40,000 Base Commission Top Earners $70K-$80KMatrix Basement Finishing is a fast-growing home remodeling company specializing exclusively in basement finishing and remodeling.Our call center is the front line of our business--and we're looking for motivated, tech-savvy appointment setters who thrive in a structured, performance-driven environment.If you've worked in a call center, inside sales, appointment setting, or outbound dialing role and enjoy hitting goals, following proven systems, and earning commission on top of a solid base--this role is built for you.What You'll Do Make high-volume outbound calls to homeowners who have expressed interest in basement remodeling Qualify prospects using a clear script and criteria Schedule in-home consultations for our design and sales team Accurately document calls, outcomes, and notes in our CRM Follow daily call, appointment, and quality benchmarks Maintain focus and consistency in a fast-paced, repetitive workflow Compensation & Earnings $40,000 base salary Commission and performance incentives Realistic total earnings of $55K-$65K Top performers can earn up to $80,000annually Your income is directly tied to your consistency and results--this is not capped commission.Why Matrix Basement Finishing Established, growing company with a strong reputation Clear systems, scripts, and expectations--no guesswork Supportive leadership and coaching High demand service with motivated homeowners Opportunity to grow within the call center or into other roles Schedule & Environment On-site call center role Structured schedule Team-oriented, performance-driven environment #HPMatrix Requirements:What We're Looking For Experience in a call center, appointment setting, or inside sales environment (preferred) Comfortable working at pace in a repetitive, process-driven role Tech-savvy:confident using CRM systems, dialers, and multiple screens Highly organized and systematic in your approach Strong verbal communication and professional phone presence Coachable mindset with a desire to improve performance and earnings Reliable, punctual, and able to stay focused throughout the workday.