Job Description
Job description Mango Automotive is Growing - and Only the Best Belong Here!At Mango Automotive, we do not settle for average.Our team is made up of rockstars who show up every day giving 100 percent plus and we expect nothing less.If you thrive on performance, enjoy talking with people, and take pride in converting opportunities into results, you will fit right in.Our customers, community, and teammates deserve the best.If that sounds like your work ethic, keep reading.About Us Mango Automotive is a dynamic and employee centric automotive service provider dedicated to excellence in vehicle maintenance and repair.With a reputation for top quality service and strong customer satisfaction, we are building something bigger than just another shop.We are creating a workplace where driven professionals thrive.Position Overview As an Appointment Setter, you will be the first point of contact for many of our customers.Your role is simple but powerful.Connect with leads, schedule service appointments, and help convert opportunities into confirmed bookings.You will help drive revenue, support shop workflow, and play a direct role in the company's growth.This position may be on site, hybrid, or fully remote depending on experience and business needs.Work structure will be discussed during the interview process.Key Responsibilities:Make outbound calls to leads and follow up on missed inquiries Answer inbound calls and schedule service appointments Clearly communicate service offerings, availability, and next steps Maintain accurate records in company systems Track and improve conversion rates from inquiry to confirmed booking Represent Mango Automotive with professionalism and confidence on every call Work closely with Service Advisors and shop leadership to ensure smooth scheduling and workflow Qualifications:Strong verbal communication and confident phone presence Bilingual in English and Spanish is a plus Comfortable with outbound calling and handling objections Goal oriented and motivated by performance based pay Organized and detail focused Comfortable using CRM systems and digital tools Reliable internet and distraction free workspace if working remotely Previous sales, customer service, or call center experience preferred but not required What We Offer:Performance based earning potential Flexible work structure with potential for on site, hybrid, or remote work Career growth opportunities within a rapidly expanding company Supportive and performance driven team environment Access to modern systems and tools Compensation Base Pay:$7.25 per hourCommission:Additional earnings based on successful appointment conversionsHigh performers have strong earning potential through commission incentives Benefits:Health Insurance (50% of employee's plan covered, and all virtual visits are free!) Long Term Disability (100% of employee's plan covered) Short Term Disability (100% of employee's plan covered) Life Insurance Plan (100% of employee's plan covered) 401k (100% of your first 3% saved, then 50% up to 5% saved!) Dental insurance Vision insurance Employee discounts Paid time off How to Apply:If you're an experienced Automotive Service Advisor with a passion for delivering exceptional service and leading a high-performing team, we want to hear from you! Please submit your resume and a cover letter detailing your relevant experience and qualifications.Join the Mango Automotive team and be a part of a company that values excellence, integrity, and customer satisfaction.Mango Automotive is an equal opportunity employer.We encourage applications from candidates of all backgrounds and experiences.Job Type:Full-time Pay:$20,000.00 - $30,000.00 per year Benefits:401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Referral program Vision insurance Work Location:Hybrid remote in El Paso, TX 88560.