Job Description
Billing And Collection Specialist The position responsibilities include supporting and performing various tasks to manage the billing and debt collection processes; within the Accounting department. In this position, duties may include processing and delivering invoices/credit memos, evaluating contractual detail, collecting payment information, reconciling accounts and preparing reports. The position will be focused on resolving billing issues, invoice disputes, collecting outstanding debts, maintaining customer data, reconcile accounts, meet monthly collection targets and otherwise supporting cash flow. Responsibilities Essential Duties (Approximate % of Time Spent) Billing Processing - (50%) Generate timely and accurate invoicing to customers. Process invoices and credit memos within established deadlines. Responsible for verifying accuracy of invoices/credit memos, including all necessary supporting documentation. Submit invoices/credit memos via e-Billing platforms, email and mail delivery; timely within established deadlines. Monitor e-Billing platforms for acceptance of submitted invoices/credit memos and resolve any rejections. Ensure customer invoicing requirements are documented, followed and kept up to date. Serves as customer advocate by understanding customer requirements and expectations, and acts as a liaison between the customer and other business representatives. Assist customers by answering questions related to invoices, account status, procedures and services. Interface with various functions such as Sales, Contracts, Legal and Tax to gather information to ensure transactional accuracy. Provide prompt, efficient, detailed, customer-oriented service to internal and external customers. Collection Duties (50%) Manage assigned account portfolio of customer's receivables and work to maximize cash flow by solving customer payment issues. Maintain knowledge of customer account information and monitor all invoices and credit memos. Understand the billing processes to provide guidance to customers, identify defects and drive resolution upstream of AR. Communicate with customers and schedule meetings to understand the procure-to-pay cycles of customers. Prepare and analyze aging reports. Identify and resolve invoice disputes to ensure timely and accurate receivables. Initiate contact with customers to resolve payment delays. Investigate payments which are unapplied, lost or not accepted at the point of payment. Perform account reconciliations in a timely and accurate manner. Communicate with management regarding assigned account status and ensure approval processes are followed according to company procedures. Initiate and build successful, strong relationships within the team and cross functionally while partnering with other departments that either directly or indirectly effect collection activity. Escalate issues when appropriate to direct management. Keep detailed notes, task creation and reminders within the collections tools/software. Provide detailed updates to internal leadership teams on the customer account status and path to resolving outstanding issues. Provide prompt, efficient, detailed, customer-oriented service to internal and external customers. Non-Essential Duties: Performs other duties as assigned. All employees shall be in compliance with the Archrock Health Safety and Environmental Policy and local, statutory and/or regulatory requirements at all times. Qualifications Skills and Abilities: Ability to Perform all essential duties. Demonstrate proficiency with MS Office suite of products including Word, Excel (pivot tables an v-lookups) and Outlook. Experience with ERP systems preferred; Oracle and GetPaid. Experience with various e-Billing platforms preferred; such as but not limited to; Open Invoice, Cortex, Ariba Strong customer focus with excellent verbal and written communications. Excellent organization and time management skills. Detail-oriented mindset and a high sense of urgency. Proactive, self-directed approach with ability to multi-task. Ability to work independently and with a team in a fast paced and high-volume environment with emphasis on accuracy and timeliness. Read, write and speak English. Knowledge: Knowledge of the Order to Cash Process at a high level. Knowledge of basic accounting terms used in assigned area. Knowledge of transaction workflow and system interfaces with other functions required to effectively complete tasks. Knowledge of v