Job Description
Job Summary:WHO ARE WE? Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders:Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship.Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide.Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100festivals annually for nearly 4,000 artists in over 40 countries.These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year.For additional information, visit www.livenationentertainment.com.Live Nation's Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music.From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales we foster a fun and upbeat work culture with no shortage of opportunities.With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support it's no wonder we are certified as a Great Place to Work organization and one of People Magazine Companies that Care.We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals.Live music is our passion and where we find our common ground.There has never been a better time to join Live Nation.WHO ARE YOU? Passionate and motivated.Driven, with an entrepreneurial spirit.Resourceful, innovative, forward thinking and committed.At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! THE JOB This role will proactively interact with guests to provide information and assistance on all things related to the guest having an enjoyable experience at the venue from the moment they step through the doors.Duties may include:working coat check, scanning tickets at venue entrances, checking guest ID's to ensure they are valid and of legal drinking age, checking tickets and passes in reserved seating areas and at staff entrances, and assisting patrons with directions and information.WHAT THIS ROLE WILL DO TICKET SCANNER JOB FUNCTIONS:Welcome guests with a smile Scan guest tickets upon entry to the venue Allow guests with valid tickets to enter Advise guests with invalid tickets what their recourse is Answer guest questions Check-in guests on VIP list USHER JOB FUNCTIONS:Assist guests with locating their seats.Check tickets for entry into various seating locations throughout the venue during the event.Provide assistance to guests with special needs, such as helping with seating accommodations.Guide guests to exits or provide other instructions or assistance in case of emergency.Assist with guest complaints, giving directions and keeping the venue safe, clean and presentable.Monitor crowd for behavior that needs to be addressed by venue management or law enforcement personnel.Assist guests with any questions or needs Provide great customer service to all of our guests to ensure a memorable experience.Follow all health and safety guidelines issued by State and Local government.Perform all other duties as assigned or needed.COAT CHECK JOB FUNCTIONS:Take patrons' coats at events and hang neatly in designated spots Give patron a ticket to enable them to pick up their coat Ensure each patron receives the proper coat Take payments as needed Answer questions and handle complaints from customers Collect lost items after events and store them Handle lost and found requests QUALIFICATIONS REQUIRED:Must be at least 18 years of age Customer service friendly attitude and exceptional communication skills Sense of urgency Time management Critical thinking and decision making Ability to work in fast-paced environment PREFERRED:Must have high school diploma or equivalent.At least 2 years in Customer Service and communications Valid BASSET certification Strong strategic thinking and creative problem-solving skills Excellent verbal, written and interpersonal communication skills Ability to interact effectively and calmly with angry or emotional patrons and employees during intensely aggravated circumstances.Acute sense of judgment, tact, and diplomacy A strong-sense of teamwork and ability to execute programsPosition requires constant walking, climbing stairs, lifting and carrying 50 lbs.and occasional sitting EQUAL EMPLOYMENT OPPORTUNITY We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.You will be working in an inclusive environment and be encouraged to bring your whole self to work.We will do all that we can to help you successfully balance your work and ho