Job Description
PetSmart does Anything for Pets – JOIN OUR TEAM! Area Pet Trainer About Life at PetSmart At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the tools, resources, and opportunities to grow and succeed. This posting reflects an existing vacancy, and we are actively seeking candidates for this role Benefits that benefit you Paid Weekly Health & Wellness Benefits 401k Plan with company match Paid Time off for full-time associates Associate discounts Tuition Assistance Career pathing Development opportunities Job Summary PetSmart’s Area Pet Trainer is responsible for engaging with pet parents and their pets while providing positive experiences and upholding the company’s vision, mission, values, and strategy. The Area Pet Trainer will be responsible for training all existing and new Pet Training Instructors for their assigned areas. They will actively seek out pets and pet parents to educate them on the benefits of pet training in accordance with PetSmart’s curriculum. Essential Responsibilities Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs: Pet Training Responsibilities: Actively sell training classes in store, over the phone and online. Connect with pet parents to educate them about the benefits of our entire pet training curriculum. Recognize associates for their contributions to selling pet training. Schedule training classes as outlined by the Company expectations. Maintain all paperwork related to pet training. Teach classes at times that are optimal to maximize participation. Pet Training Leadership: Train and certify all new pet training instructors within the assigned group of stores. Provide feedback to the District Leader and Store Leader on the progress of the new Pet Trainer’s Accreditation process including strengths and opportunities. Attend additional education classes as offered by the company. Overall Store Experience: Responsible for pet parent experience and outcomes conducted over the telephone, in person or online, and responding to pet parent concerns. Recommends, informs, and sells merchandise and services. Maintains brand standards of the store including but not limited to maintaining the pet training podium, cleaning up after pet accidents, store recovery, collecting carts, etc. Responsible for creating a safe environment for the people and pets in their classes and surrounding areas of the store. Ensure the pet training rink and surrounding areas are clean and sanitized. Backup to operate point-of-sale (POS) systems and handle cash transactions, ensuring accuracy and compliance with company policies. Responsible for taking immediate action when a sick/injured pet is identified in the store; transport to the vet as needed. Assists and works in other departments as required. Other duties may be assigned. Participates in our culture of Belonging and Recognition. Follows all Company Policies and Procedures. Qualifications Accredited in PetSmart Training Instructor Course. Minimum of 1 year PetSmart training experience. 2+ years of retail experience in a customer focused environment. Flexibility in schedule, able to work evenings, weekends, and holidays as needed Proficiency in computer applications. Strong written and verbal communication skills. Ability to react under pressure, solve practical problems and maintain composure. Supervisory responsibility No direct reports, however, are expected to train, guide and support the development of other associates. Essential physical demands and work environment Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception. While performing the duties of this job, the asso