Job Description
Shrink Observer Observes activities to detect theft, fraud, or suspicious activity; collects investigative evidence utilizing CCTV and observations from the sales floor. Follows AP Directives and Company policy when making apprehensions. Executes required Company investigation routines to identify and resolve theft, and properly documents all stages. Conducts external interviews in accordance with local laws and Company policy with customers and contractors suspected of theft. Reports suspected fraud (i.e., credit / check and refund fraud) and infractions of company policy to AP and/or Store leadership. Creates and manages records using approved Company methods for reporting apprehension, witness statements, retention of evidence, and disposition of recovered merchandise. Based on direction from Asset Protection leadership, will collect evidence and/or monitor associate activity as needed regarding internal investigations and/or serve as an interview witness. Proactively identifies potential acts of theft and fraud by observing associate/customer activity, exception reports and referrals. Investigates suspicious behavior (collects intelligence, documents behavior, etc.). Attends court hearings as required and updates appropriate files with related outcomes; maintains professional relationship with local law enforcement. Travels to stores as necessary. Analyzes intelligence on individuals and booster groups involved in theft. Safe and Secure Supports a safety culture through impressions of control, coaching, and recognition. Provides support by aiding store leadership in morning meetings to communicate current shrinkage and safety topics to associates. Provides support by walking the store to identify potential hazards that could result in customer or associate injury; takes initiative to correct minor hazards on floor while reporting larger concerns or consistent issues to leadership. Provides emergency or critical incident response. Assists with inciden