Job Description
Organization- Hyatt Regency Columbus Summary Located within walking distance of Nationwide Arena and the trendy Arena District, Hyatt Regency Columbus redefines the modern hotel experience. We offer 633 renovated guest rooms and spacious suites and 70,000 square feet of flexible meeting space.We are connected to the Greater Columbus Convention Center and steps to the Short North Arts District, ours is the hotel in which to meet and play in downtown Columbus. Are you ready? Because we are looking for an Assistant Operations Manager – Banquets/Event Services! What does the ROLE entail? Goal of the Banquet Assistant Operations Manager: Effectively and proactively monitor the daily functions of the Banquet/Event Services department by ensuring coordination and execution of all hotel events in the hotel’s 70,000 square feet of event space. Support and manage the Banquet/Event Services and Event Set Up teams while working closely with the Event Sales and Event Planning team as well as other hotel operating departments. Supervise, empower, lead, coach and motivate the events team toward achieving exceptional guest service results and colleague engagement. Assist the hotel in reaching top service scores on our Meeting Planner and guest surveys. Ensure thorough communication and understanding with guests and other departments. Responsible for the appropriate and timely set up of all functions, meetings, and food service while maintaining standards of food and beverage specifications. Proactively review staffing and equipment needs. Maintain a high energy, positive, and professional atmosphere. Develop innovative and creative ideas to enhance the food & beverage function. Reinforce highest standards of quality service through effective hiring, training, development, and on-going communication & feedback. Administrative tasks include, but not limited to, the facilitation of payroll, reports, forecasts, point of sale procedures, inventory and budget for food and beverage functions Your EXPERIENCE: Must possess the following strengths: high energy, motivational leader, effective communicator, strong developer and trainer and effective in providing exceptional customer service A minimum of 2-4 years of hotel/banquet/food& beverage or similar experience. Leadership experience preferred Strong and concise verbal and written communication skills Must possess excellent organization, interpersonal and administrative skills Must be proficient in general computer knowledge A true desire to satisfy the needs of others in a fast paced environment Ability to problem solve and multi-task Ability to stand for long periods of time and walk moderate distances Ability to lift, pull, and push a moderate weight (about 50 pounds) Full-Time Management Position that requires full flexibility, including the ability to work weekends, holidays and, a varied schedule Demonstrates Hyatt Values: Empathy, Integrity, Respect, Inclusion, Experimentation, and Wellbeing What’s in it for YOU? General Perks: An entry to the Hyatt Family, a place where we care for people so they can be their best 12 free nights at Hyatt hotels globally every year and 50% Discounts at our F&B outlets Take pride in working for a company that is in the “100 Best Companies to Work For” by FORTUNE Affordable Medical, Dental and Vision Coverage after 30 days of employment Vacation days + PTO Days Discounts on dry cleaning Connect with thousands of National and Local Partners for Various Discounts Free COTA Bus Pass Discounted monthly parking passes for Downtown parking Family Events and Recognition Celebrations Wellbeing: “Our purpose is to care for people so they can be their best – and we believe wellbeing is the ultimate realization of our purpose” To support our colleagues mental wellbeing we provide access to “Headspace App” for all employees, free of charge, as well as hotel gym access Social & Community Activities; Team building outings, Sports/wellbeing activities Health, Dental, Vision Insurance eligibility after 30 days of employment Development: “Careers at Hyatt don’t have to follow a traditional career ladder or path with one pace and following only one direction. With over 700 Hyatt Hotels and Resorts in the United States, opportunities for internal promotions are abundant Regular Check-In Conversati