Job Description
Description Job Overview: The Assistant General Manager supports the General Manager to meet Board goals and objectives and is responsible to ensure effective and efficient day-to-day operations of the association and staff. Additionally, the Assistant General Manager is a continuous supporter of the property’s vision and philosophies, and FirstService Residential’s commitment to client, staff, and community. This position reports directly to the General Manager. Compensation: $75,000 - 90,000 FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future. Your Responsibilities The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty. Leadership & Operations Partner with the General Manager and Board of Directors to implement the Association’s strategic plan, goals, and objectives. Support overall management functions and maintain a positive, professional working relationship with the General Manager, Board, staff, and homeowners. Provide “buddy system” support for the General Manager during breaks, absences, or out-of-office periods. Staff Oversight & Team Support Supervise, train, and support onsite staff. Oversee at least one direct report. Oversee team functions related to Compliance, Architectural Review (ARC), and Lifestyle operations. Ensure consistent performance, accountability, and adherence to company standards. Compliance & Governance Oversee covenant compliance, enforcement processes, and proper recordkeeping. Respond to homeowner complaints and concerns related to compliance matters. Read, interpret, and apply Governing Documents, demonstrating a clear understanding of document hierarchy and provisions. Ensure adherence to Association policies and procedures, as well as applicable corporate, civil code, and state/federal regulations. Vendor & Contract Management Assist in managing contracts and agreements to ensure proper execution and accurate financial tracking. Oversee vendor performance to ensure work meets contract specifications and Association standards, with a strong focus on landscape contractors and consultants. Coordinate bid and Request for Proposal (RFP) processes, including soliciting, reviewing, and compiling proposals for Board consideration. Financial & Administrative Support Assist the General Manager with billing and invoice processing through FirstService Residential systems. Ensure financial obligations related to contracts and services are properly documented and tracked. Meetings & Reporting Meet regularly with the General Manager (weekly or as directed). Attend Board of Directors and Committee meetings as required. Facilitate assigned committee meetings and homeowner orientations. Prepare clear, professional reports, correspondence, and Board packet materials as requested. Provide monthly compliance status reports to the General Manager. Community Relations & Communication Meet with homeowners as needed to address concerns and support compliance initiatives. Prepare resident-facing documents requiring Board or Committee approval (e.g., architectural applications, variance requests). Utilize company systems (Connect, SmartWebs) to manage workflows and communicate with residents. Respond to client and homeowner inquiries within one business day. Site & Field Responsibilities Conduct regular site inspections and community drive-throughs. Ensure follow-up on inspection findings and compliance actions.. Must have reliable transportation and ability to travel throughout the community. Oversite of projects as assigned by General Manager Customer Service & Front Desk Support Perform front desk/customer service responsibilities as needed. Maintain a high level of professionalism and responsiveness in all resident interactions. General Expectations Maintain an organized and professional workspace. Complete all required company training and adhere to FirstService standards of o