Assistant General Manager

We are seeking an exceptional Assistant General Manager with elevated, high-volume restaurant experience to lead the award-winning Holywater NOLA. VENUE Holywater NOLA Holywater NOLA is a dining, drinking, and events destination in the heart of New Orleans. DETAILS Job Overview Position Summary Reports to: General Manager The Assistant General Manager should possess proven experience in managing high-volume and upscale establishments. This individual must demonstrate exceptional communication and interpersonal skills, coupled with a comprehensive understanding of health and safety regulations and best practices. Working closely with the General Manager, the AGM will be responsible for scheduling and managing service staff effectively. They excel in problem-solving on the fly and are adept at fostering team cohesion between the back of house and front of house and achieving set goals. Self-disciplined, self-taught, and self-motivated, they thrive in fast-paced environments and make sound decisions under pressure, prioritizing the guest experience above all else. Flexibility is key, as they must be available to work nights, weekends, and holidays. Essential Duties & Responsibilities Operational Oversight The ideal candidate will serve as a positive and influential figure within the restaurant, prioritizing the success of the business, leading by example, consistently boosting morale, and actively enhancing their team's performance. Act as a restaurant figurehead at all times and assume ultimate responsibility when the GM is not present. Always act in the best interest of the venue and company. Apply professional judgment; taking accountability for your decisions and outcomes that affect staff, costs, and/or service quality. Ensure consistency and superiority in food/drink preparation, quality, and service. Maintain a constant leadership presence on the restaurant floor, ensuring staff are adhering to service standards, touching all tables and engaging with guests. Conduct thorough daily checklists for Department of Health walk-throughs, rigorously enforcing sanitary practices and policies for food handling and overall cleanliness to meet Department of Health standards. Promptly correct any identified violations. Additionally, ensure full compliance with all state and local regulations. Strictly follow and enforce the safety protocols outlined in the safety plan. Identify potential safety hazards and/or maintenance issues and communicate to GM. Foster a constructive rapport with the kitchen leadership team and ensure back of house compliance with health codes, proper food preparation and handling techniques, and safety protocols. Maintain vigilance over sanitation standards, personal hygiene, and health regulations. Monitor food and beverage quality and presentation at all times. Address all issues promptly and log all issues in the manager log. Maintain a detailed daily manager log encompassing both positive and negative aspects across all departments, serving to keep the venue leadership team, as well as the director and executive team, well-informed. Team Leadership & Development Set a leading example by punctually arriving for work, maintaining a professional appearance, smiling and encouraging staff, remaining focused, and actively engaging in service throughout the entirety of their shift. Build a comprehensive understanding of our operating systems for human resources, reservations, scheduling, and staff communications, and employ them in accordance with company policies. Administer a daily staff line up to ensure all staff are present, dressed appropriately, and up to date on all service and safety related issues. Ensure all employees adhere to company standards, policies and protocols with a professional stance and zero-tolerance approach; taking disciplinary action when identifying uniform infractions, tardiness, negative attitude, untidiness, health and safety infractions. Properly documenting ALL infractions and issuing coachings and warnings when necessary. Maintain steps of service, and initiate service audit situations to keep the service team engaged and focused on following proper steps of service. Use role play during lineups to train and retrain the service team. Provide coaching and/or additional training to staff not achieving proficient service standards. Guest Experience Promptly addressing any guest concerns with courtesy and professionalism, striving to resolve them to the guest's satisfaction. Adhering to company protocols for offering complimentary items with the primary objective of ensuring guest satisfaction. Escalating significant issues to upper management as