Job Description
Assistant General Manager (AGM) — Scoundrel Scoundrel is hiring an Assistant General Manager who blends sharp hospitality instincts with a strong floor presence: effortlessly cool under pressure, deeply capable, and always in service of the room. You’ll support the GM in building a strong team and elevating the way we run service, so every night feels intentional, seamless, and unmistakably Scoundrel. Who you are You’re hospitality-first with serious service chops and real management experience in high-quality restaurant operations. You’re dependable, motivated, and team-minded. You build trust through clear communication and thoughtful service, both for guests and for the people working beside you. You lead by example. You challenge the team, celebrate the wins, and don’t let details slide. What you’ll do Create culture Set the tone: professional, warm, high standards, no ego. Lead with care and standards so the team stays engaged and proud, because the energy behind the scenes becomes the guest experience. Build accountability that feels supportive, not punitive. Run service Own the floor with calm awareness and quick decisions. Step in, fill gaps, and “put out the fires” before they become smoke. Keep communication flowing between FOH and BOH. Ensure menus are current, printed, and ready to go. Model authentically warm hospitality every night. Build relationships with regulars, friends of the house, and industry guests. Guest relations Perform advanced hospitality: spot the openings to personalize a guest’s experience, and turn the small moments into memories that bring them back. Improve standards of the guest experience, keeping the bar high and the goal simple: exceed expectations. Handle issues with grace, speed, and follow-through. Communication Maintain internal email communication and a clean, useful MOD log. Share the right information with the right people. Timely, professional, transparent. Keep staff and managers informed with timely, professional updates from leadership. Training + development Support onboarding and ongoing education with clear training materials. Create and distribute info sheets/spec sheets for menu and beverage updates. Coach in the moment and build confidence across the team. Day-to-day leadership Respond to emails/voicemails promptly and route messages appropriately. Support the GM on projects and operational priorities. Set the team up for success before lineup by organizing the floor plan, reviewing reservations, and flagging the key notes for service. Assist with ordering and administrative needs, including but not limited to handling daily cash. Must be available for active service and closing shifts across varying schedules, including nights, weekends, and holidays. Required skills + experience 2–4 years of fine dining restaurant management experience Server/bartender/sommelier floor experience Strong food, wine, and beverage knowledge Thrives in a high-standards, high-pace environment Experience with financial accountability, scheduling, and purchasing Experience working with POS systems Ability to lift 40+ lbs Ability to ascend/descend stairs many times per shift Preferred (nice-to-have) CMS and/or WSET certification P&L management experience Experience managing and training teams of 20+ employees Understanding of HR compliance Payroll experience How to apply Please apply with your resume and a cover letter highlighting your background and noting why you’re interested in joining the Scoundrel team. More detail about Scoundrel, please visit https://culinaryagents.com/entities/660306-scoundrel