Job Description
At Swig, we're all about fun, energy, and giving our customers an unforgettable experience. You'll wear many hats, but your top priority is creating happy moments in every cup. Whether you're perfecting a drink, greeting customers with a smile, or keeping things clean, you'll be part of a team that treats every customer like family. As Assistant Manager, you'll play a key role in ensuring the store operates smoothly, efficiently, and according to Swig's high standards. If you're passionate about leadership, teamwork, and delivering an exceptional experience, we want you to join our team! How You'll Make an Impact: Oversee day-to-day restaurant operations, ensuring Swig's standards are met in both FOH and BOH Train, develop, mentor, and communicate with staff to foster a positive work environment and achieve success. Act as the primary point of contact for customer service and manage online reviews. Drive sales growth and manage labor costs to improve profitability. Monitor and optimize operational efficiency, including prep, stocking, and staging. Adjust staffing schedules to ensure adequate coverage and manage labor costs. Assist with weekly reports, inventory management, and operational documentation. Uphold company values, enforce policies, and maintain a safe, clean, and organized environment. Complete store checklists, manage deposits, and ensure smooth operations. Stock, prep, and rotate food, supplies, and chemicals for smooth service. Craft quality drinks and food by following Swig's procedures. Communicate clearly with guests and teammates to ensure a smooth, seamless experience Assist with to-go and delivery orders, ensuring accuracy and timely service. Collaborate with your team to meet goals and create a welcoming atmosphere. Offer add-ons and special menu items, helping customers discove