Job Description
Ball Factory Playground | Party | Café in Naperville, IL is looking for an Assistant Manager to join our Team! We are located at 864 S. RT 59, Naperville, IL 60540. $20-$23 AN HOUR PLUS TIPS While comprehensive training will be provided, we seek a motivated and reliable assistant manager with the natural ability to create positive guest experiences, support our daily operations, and help lead our team to success. If you have a genuine passion for hospitality, a warm smile, and a guest-first mindset, we’re looking for you—everything else, we can teach. This hands-on leadership role is ideal for someone who thrives in a fast-paced, family-oriented environment and takes pride in team development and customer satisfaction. Key Responsibilities: Greet guests in a warm, positive, and personalized manner. Operate the Point of Sale (POS) system efficiently; maintain up-to-date knowledge on loyalty programs, discounts, and promotions. Assist and prepare food and beverages while ensuring quality and consistency. Monitor inventory; ensure proper stock levels, rotation, and labeling of all food and beverage products. Train, support, and follow up with new and existing team members. Manage party and event bookings: respond promptly to inquiries via phone and email. Coordinate event details and maintain communication with guests throughout the planning process. Clearly explain event packages and customize experiences based on guest needs. Communicate expectations and delegate responsibilities to team members effectively. Complete daily operational checklists and tasks as assigned by upper management. Respond to guest feedback and resolve issues in a timely, professional manner. Oversee and participate in daily cleaning tasks, including restrooms, floors, surfaces, and play areas. Conduct daily safety checks on play equipment and report maintenance concerns. Adhere to all Ball Factory policies and procedures as outlined in the Employee Handbook. Acts as the primary point of leadership in the Manager’s absence, overseeing daily operations and decision-making. Qualifications: Full-Time Availability (Weekdays-Weekends-Holidays). Previous experience in a management role preferred. Strong time-management skills; ability to multi-task, prioritize, and organize. Strong attention to detail. Comfortable handling phone calls, emails, and guest inquiries. Proficiency in MAC OS and Google Docs preferred. Great Mobility. Ability to lift 20 pounds, bending, twisting, kneeling, crawling, and overhead reaching. Capable of standing for 6+ hrs