Job Description
As an Assistant Manager at Discount Tire in our Retail Operations department, you will play a key leadership role in ensuring an exceptional customer experience in our automotive tires, wheels, and service environment. Working closely with the Store Manager, you will help oversee daily store operations, including opening and closing procedures, scheduling, inventory control, and maintaining a safe, clean, and efficient shop and sales floor. You will lead by example, engaging customers on the sales floor, understanding their needs, and offering expert advice on tire and wheel selections, related services, and safety considerations, all while upholding Discount Tire’s standards for honesty, courtesy, and professionalism. In this role, you will coach, train, and support a team of Customer Service Representatives and tire technicians, helping them build product knowledge, refine their customer service skills, and follow established procedures for installations, repairs, and inspections. You will assist in monitoring performance, providing feedback, and fostering a culture of teamwork, inclusion, and mutual respect that reflects Discount Tire’s long-standing commitment to employee growth and work-life balance. You will also help manage workload during peak times, stepping into both customer-facing and hands-on shop activities as needed to keep wait times low and service quality high. Operationally, you will help track sales goals, key performance indicators, and store-level metrics, using this information to support decisions around staffing, merchandising, and local marketing initiatives. You will assist with cash handling, point-of-sale transactions, and reconciliation, ensuring accuracy and adherence to company policies. You will also support compliance with safety protocols and regulatory requirements, conducting periodic inspections of equipment, bays, and storage areas, and addressing any issues promptly to protect both customers and employees. A successful Assistant Manager at Discount Tire is organized, safety-focused, and comfortable working in a fast-paced, physically active retail automotive setting. You should be able to communicate clearly with customers and team members, resolve issues calmly, and maintain a positive, solutions-oriented attitude. While prior experience in automotive, retail management, or service leadership is strongly preferred, Discount Tire is committed to developing its people and offers opportunities for advancement through training, mentoring, and performance-based growth.