Job Description
Assistant Manager The primary role of the Assistant General Manager (AGM) is to develop into a store leader and to be capable of running the store in the absence of a General Manager. An AGM is responsible for supporting the overall shift-level operations, guest experience, sales performance, and execution of brand excellence in a store. They are also responsible for assisting in the growth of annual sales and profit of the store. AGMs ensure that the store's appearance as well as each team member's performance are to company standard. AGMs are responsible for consistently educating and engaging the community and store guests on all products and services. Essential Functions General Understands and communicates the company's vision, mission, and values. Responsible for maintaining operational excellence in the store. Responds to direction in an accurate and timely manner and ensures the same compliance from the store team. Recognizes and rewards outstanding performance of store team members. Demonstrates effective leadership behaviors and continuously improves leadership skills. Other duties as assigned by the General Manager. Customer Service Strives for the ultimate guest service experience in keeping with key performance indicators including surveys, shops, audits, and speed of service. Ensures store has adequate shift coverage at all times, while adhering to scheduling and labor guidelines. Supports the training of shift leads and team members to successfully handle service issues and intervenes when necessary. Motivates and mentors team members on providing guests with product suggestions and information. Educates and engages the community and store guests on all products and services. Operations Adheres to and has knowledge of all company policies and procedures. Maintains impeccable standards concerni