Job Description
The Assistant Store Manager at Fit2Run is a key hourly leader who supports the Store Manager in driving sales, delivering an exceptional customer experience, and developing the store team. This role is primarily floor-based and customer-facing, leading by example through selling, coaching, and supporting daily store operations. The Assistant Manager helps ensure the store runs smoothly during their shifts and plays an important role in building a positive, high-performing team environment. This role is designed as a development pathway to Store Manager, with expectations that the Assistant Manager will be ready to step into a Store Manager role based on performance and business needs. Key Responsibilities Sales & Customer Experience Actively sell on the floor and deliver Fit2Run’s Fit process with every guest Provide product knowledge, gait analysis, and personalized recommendations Support team members by modeling strong selling behaviors Provide in-the-moment coaching to improve conversion and ATV Assist with resolving customer concerns and escalating when needed Success Metrics: Individual and store sales performance Conversion rate Average transaction value (ATV) Customer experience and feedback Team Support & Coaching Serve as Leader on Duty (LOD) during assigned shifts Support onboarding and training of new team members Reinforce company standards, expectations, and service behaviors Provide real-time feedback and encouragement to team members Communicate team needs and performance observations to the Store Manager Expectations: Positive leadership presence on the floor Consistent support of team development Strong communication with Store Manager Store Operations Execute opening and closing procedures accurately Support daily store operations and ensure tasks are completed during shifts Maintain store cleanliness, organization, and visual standards Assist with company initiatives, promotions, and product launches Scheduling & Timekeeping Support Follow posted schedules and support shift coverage as needed Assist with shift adjustments or coverage gaps when directed Ensure accurate clock-in/out and compliance with timekeeping policies Inventory & Merchandising Assist with inventory tasks including restocking and cycle counts Help maintain visual merchandising standards Support inventory organization and accuracy Community Engagement Participate in Run Club and store events when scheduled Support in-store events and community initiatives Help create a welcoming and engaging store environment Employee Relations & Culture Promote a positive, respectful, and inclusive team environment Support company policies and procedures Escalate employee concerns to the Store Manager or HR when appropriate Key Performance Expectations Deliver strong individual sales performance Support achievement of store sales goals Provide consistent, high-quality customer service Demonstrate reliability, accountability, and teamwork Follow company policies, procedures, and timekeeping standards Qualifications 1–3 years of retail or customer service experience (lead or key holder experience preferred) Strong communication and interpersonal skills Ability to work in a fast-paced, customer-focused environment Willingness to learn, coach others, and take initiative Flexible availability including evenings, weekends, and holidays Passion for running, fitness, or specialty retail preferred Physical & Work Requirements Ability to stand and walk for extended periods Ability to lift up to 40 lbs. Frequent interaction with customers and team members Primarily floor-based, active role Fit2Run Expectations Lead by example through service, energy, and teamwork Be present and engaged with customers and team members Support the Store Manager and team in achieving store goals Take pride in creating a positive store experience for every guest