Job Description
Saks OFF 5TH is the premier luxury off-price destination. In its more than 100 stores in the U.S. and Canada, and online, at SaksOFF5TH.com, the company provides the best names in fashion at an incredible value through its merchandise authority, unparalleled brand access and seamless connection between ecommerce and stores. What This Position Is All About: " Under the direction of the Store Director, the Assistant Store Director of Customer Experience will support execution of the front of house priorities within the 4 walls. They will be responsible for maintaining selling floor service and merchandising standards (in a store with two Assistant Store Directors) to drive sales and customer experience. The Assistant Store Director will coach their direct associate reports proactively and collaboratively to ensure all selling floor associates drive the appropriate key performance indicators and are strong brand ambassadors. Primary Job Functions: Ensure cashiering team is scheduled to maximize coverage and operate with a sense of urgency in managing the customer line Ensure line leader is greeting and directing customers to the appropriate register and calling for additional Associate/Manager back up as needed Follow all directives and corporate guidelines set forth including ensuring the area is neat, clean, set to standard with the necessary supplies and that all merchandise movement meets the fast to floor expectations Teach coach and train associates to follow the fast to floor return processes to ensure merchandise is available to sell Drive loyalty enrollments, SaksFirst acquisition and connected service behaviors to ensure a seamless customer experience Act as the primary Connected Service Coach to drive customer experience and reinforce the Connected Service behaviors during designated peak traffic periods Leverage and train walkie talki