Job Description
Are you looking to Optimize your life? Start your exciting path to a rewarding career today! We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community. If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you! We are Optimum! Job Summary As a Site Reliability Engineer I, you are the frontline engine of our hybrid platform. This role is focused on service continuity and active incident response. You will work shifts to provide support coverage, perform real-time debugging, and keep our GCP and On-Premises Unix/Linux systems running at all times. The Mission: Real-Time Reliability Your mission is to maintain 100% platform visibility. You will be the primary responder to our observability stack, moving beyond simple monitoring to active debugging and remediation. You will handle the "heavy lift" of shift-based support calls and system health checks, ensuring that technical debt is addressed and service disruptions are mitigated before they impact the business. Responsibilities Shift-Based Support & Triage: Act as the primary technical point of contact during your shift. Manage the support queue, answer urgent infrastructure calls, and provide initial triage for all system anomalies. Active Debugging: Investigate and resolve service issues across the stack. This includes debugging Kubernetes pod failures,