Job Description
WHO WE ARE The Road Home was founded in 1923 and has been a leader in the endeavor to end homelessness for over 100 years.We provide low-barrier emergency shelters, supportive services, and housing-first-minded rental assistance that helps individuals and families step out of homelessness and back into the community.We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their community.The Road Home is an Equal Opportunity Employer Our mission to help people experiencing homelessness is strengthened by a highly qualified team with a variety of perspectives, backgrounds, and experiences.We are committed to fostering a workplace where everyone feels valued, respected, and empowered to contribute their unique strengths.We welcome applicants from all walks of life who share our passion for ending homelessness, collaboration, and compassion.Together, we can create a supportive environment where every voice is heard, and every person has the opportunity to succeed.BENEFITS SUMMARY The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community.Come be part of the solution.We have a robust, reasonably priced, and inclusive benefits plan for full and part-time employees (25-40 hours/week) Health Care Plan (Medical, Dental & Vision) HSA, FSA, HRA (We reimburse part of your deductible!) Retirement Plan (403B with TRH contribution and match) FREE Life Insurance for employees Paid Time Off (Vacation, Sick & 12 Public Holidays) One Floating Holiday Per Year Free Short Term & Long-Term Disability Employee Assistance Program Free Training & Development Tuition Assistance for a wide variety of classes! JOB SUMMARY The Associate Director will take a leading role in the overall administration of the Gail Miller Resource Center shelter program, serving 250 single adults per day.The individual will provide leadership for the facility's day-to-day operation and program accountability, ensuring teams are adequately staffed, supported, and able to maintain a safe and welcoming environment for all Resource Center guests 24/7.The Associate Director will oversee shelter activities such as mail access, property storage, client check-ins, security screenings, bed management, incident response, and other duties within established procedures and service delivery strategies.Supervising a team of three shift supervisors, the Associate Director will be responsible for ensuring operational policies and procedures are followed, including leading regular training and policy reviews for all staff, providing real-time feedback to staff during and after critical incidents, and working with the Resource Center Director and Human Resource Department to identify and coordinate additional training needs.The Associate Director will foster a culture of support between all teams and empower the shift supervisors to develop their skills and careers over time.Program management will focus on implementing Housing First services to individuals experiencing homelessness and integrating Trauma-Informed Care practices into the program, aligning with recognized best practices and the agency's core values.Additionally, the Associate Director will play a key role in ensuring the Gail Miller Resource Center operates with a focus on equity, anti-racism, and diversity in serving guests from various backgrounds.Working with colleagues from across the agency, the Associate Director will assist with the agency's Diversity, Equity, Inclusion, and Belonging efforts, finding ways to support both staff and guests, and helping to implement positive changes in the facility's programming.This passionate self-starter will support creativity and problem solving with staff and clients.The Associate Director will help streamline programs to end homelessness as quickly as possible for every individual we serve.The Associate Director will value and actively seek input from clients and staff, collaborating with the management team to implement program improvements based on the feedback received.The Associate Director will be a model for ethical, fair, competent, and professional values, service delivery, and client relations, including supportive and appropriate individual services to clients, client rights, confidentiality and boundaries, respect for personal dignity, worth, and privacy of clients, the self-determination of clients in relation to their needs, problems, goals, and interests. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions, so please still apply Applicants must be authorized to work for ANY employer in the U.S.We are unable to sponsor or take over sponsorship of an employment visa at this time.Positions Available 1 Position Status Full-Time Location Gail Miller Resource Center (GMRC) Reports to GMRC Shelter Director Grade and s