Job Description
At Daiichi Sankyo, we are united by a single purpose, to improve lives around the world through innovative medicines. With a legacy of innovation since 1899, a presence in more than 30 countries, and more than 19,000 employees, we are advancing breakthrough therapies in oncology, cardiovascular disease, rare diseases, and immune disorders. Guided by our 2030 vision to "be an innovative global healthcare company contributing to the sustainable development of society", we are shaping a healthier, more hopeful future for patients, their families, and society. Job Summary The Associate Director, Business Systems & Operations Management is responsible for managing the operational, administrative, and tactical support of assigned business systems; as well as contributing to projects and initiatives that optimize the use of information technology to achieve departmental, divisional, and enterprise business objectives. The Associate Director, Business Systems & Operations Management will function at various times as a manager of one or more business systems, as a leader of sub-teams or workstreams within larger projects or programs, as a contributor within various systems-related working groups, and as a senior business analyst, as required. This role regularly collaborates with business leadership, business process owners, business analysts, R&D Excellence team members, and information technology leads and specialists. This role often involves the oversight of internal or contracted staff. This individual works under the direction of the Global Business System Owner in supporting one or more Line Functions as a part of the R&D Excellence Systems Management group. Responsibilities Job Description Systems Administration & Operational Support Lead and manage the administrative and operational support of assigned systems Monitor, assess, and improve the administrative and operational support processes – including, but not limited, to user access, user experience, procedural documents, user training, and issue resolution Identify, evaluate, and prioritize proposed changes to assigned systems to address the evolving requirements of the user community and to support imperatives identified by Line Function leadership Ensure data within assigned systems is maintained to the highest levels of quality and defined standards, and propose improvements to address gaps or sustainability concerns Manage user access and monitor/manage ticket resolution/escalation Perform periodic voice-of-customer exercises for assigned systems to identify any necessary maintenance, expansion, or user experience improvements Define and monitor key metrics of risk and performance for assigned systems Determine and track KPIs related to system utilization, stability, and data quality against defined targets for assigned systems Initiate periodic critical reviews of the overall effectiveness of assigned system, which includes taking any necessary corrective or preventive action to ensure continued success Project Execution Lead all business-led project deliverables including – but, not limited to – process engineering or reengineering, user requirements definition, test scenario & test case development, user training, acceptance testing, and business support & administration Ensure that all large and small projects have a formal problem/opportunity statement, business case, and project charter to clearly articulate the business challenge, benefits, and approach to affect positive information management change Lead and participate in the establishment of integrated project plans, timelines, resourcing requirements, and risk/issue management evaluations for all projects to ensure on-time, high-quality delivery Ensure that the implementation or improvement of all GxP R&D Systems are properly documented to support business utilization and inspection readiness Identify, investigate, escalate (if necessary), and develop mitigation approaches to identified risks & issues, and/or to overcome any challenges to successful delivery Manage and oversee the allocation, performance, and collaboration of internal & external project resources to ensure optimal delivery of R&D systems Manage approved budget expenditures and funded resources to effectively deliver system needs on-time, to budget, and with high quality Provide regular project status reports identifying progress, risks, mitigation strategies, and timelines for the benefit of stakeholders, leadership, and governance committees Lead and/or contribute to working groups or teams formed to address areas of improvement within the R&D scope of operations Lead or contribute to ad hoc projects or initiatives, as