Job Description
Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America. As an Associate Specialist, Logistics, you will deliver exceptional service to our customers and drivers before, during and after the call. What your day-to-day will look like: Monitor and track pickups and deliveries, and notify customers of any deviation from the run schedule Answer incoming driver and customer calls/emails, and take care of their needs Call and get updates from drivers/carriers and input accurate information into the dispatch system Communicate any issues with customers/drivers Monitor and update all Active Run problems At a minimum, you'll need: Strong organizational and time management skills, including multitasking and managing customer expectations in a fast-paced environment Basic computer skills It'd be great if you also have: Availability to work a flexible schedule, including planned and unplanned overtime, which may include weekends Experience dealing with high phone volume in a deadline-driven environment Strong driver and customer interaction experience Experience with Microsoft Office Excellent phone communication skills Knowledge of the transportation industry Does this sound like you? Check out what else RXO has to offer. Why Join Us: Our Benefits Comprehensive medical, dental, and vision plans 401(k) retirement plan with up to 5% company match Pre-tax accounts to help streamline eligible expenses Company-paid