Job Description
Responsibilities: Job Summary: As a Cross-Functional Representative, you'll provide general customer service, checking on the front end, and work across multiple departments in packaging, stocking, rotation, production, and sanitation duties. Key Responsibilities & Essential Functions: Customer Service / Sales / Stocking: Provides excellent customer service; answers customer questions regarding products, take orders, assists with product selection Uses suggestive selling techniques to meet customer needs and build department sales May make regular product announcements to inform customers Works a flexible schedule to accommodate shifts of different departments Performs duties in multiple departments, to include technical or perishable areas such as bakery, floral, market, etc. Performs stocking and replenishment, product returns and rotation, product selection, service support, inventory accuracy, and additional duties across total Store, in multiple departments Builds, stocks, and maintains displays and fixtures Assists with inventory control; loads, unloads, and moves product Slices, packages, labels, rotates, merchandises, culls, and prices product Gains knowledge of multiple departments; applies understanding of processes / policies Complies with Store and department SOPs, policies, and applicable laws For the Service cross functional team, works as a Checker when not performing Cross Functional duties Food Safety / Sanitation Ensures compliance with departmental / Store SOPs for food safety and sanitation Properly operates and maintains all equipment Cleans / sanitizes sales floor, display cases, prep areas, and equipment The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations. Qualifications & Key Requirements: Work Experience: 0+ years 6+ months of experience in H-E-B Store operations - Required Knowledge/Skills/Abilities: Knowledge of computer systems (Symbol, ACR, label machine) - Required Customer service and interpersonal skills - Required Verbal / written communication and reading skills - Required Ability to adapt to performing a wide range of duties across multiple departments - Required Ability to work autonomously - Required Education: HS Diploma or GED or equivalent - Required Licenses/Certifications: Completion of Company Orientation and Safety Training - Required Physical Demands & Working Conditions: Function in a fast-paced, retail environment, requiring detailed and precise tasks Work with Customers, staying attentive to their needs Work flexible schedules to accommodate differing department shifts Perform the following, based on your Department: Bakery Constantly reach at waist, grasp Frequently stand, walk, reach at shoulder, bend Occasionally sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements, shoulder abduction Occasionally be exposed to wet, cold, hot conditions, loud noise* Demonstrate the ability to lift 50 lbs, and manage in excess of 70 lbs** Dairy / Frozen / Grocery / Market: Constantly reach at waist, grasp Frequently stand, walk Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements Occasionally be exposed to wet, cold conditions, loud noise* DAIRY: Demonstrate the ability to lift 40 lbs, and manage in excess of 85 lbs FROZEN: Demonstrate the ability to lift 60 lbs, and manage in excess of 75 lbs GROCERY: Demonstrate the ability to lift 50 lbs, and manage in excess of 80 lbs MARKET: Demonstrate the ability to lift 40 lbs, and manage in excess of 40 lbs Deli: Constantly reach at waist, grasp Frequently stand, walk, stoop Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend,