Job Description
The Paint Counter Salesperson provides over-the-counter direct sales to customers, takes orders in-person and by phone, and supports the overall success of the Bumper to Bumper Auto Parts store operations through promotion of sales programs and other customer and team-related activities. Sales activities focus on the sale of automotive paint, industrial paint, paint supplies and equipment aftermarket which may also include automotive replacement parts. Check us out at btbautoparts.com and apply today! Today, Replacement Parts, Inc. and Crow Burlingame is made up of a corporate staff and several different companies, including Parts Warehouse Inc. (PWI). We employ more than 1,400 employees, in twelve (12) states, working at approximately 220 locations, all operating in the aftermarket automotive parts, paint and heavy-duty parts business. In 2019, our company celebrated 100 years of serving our communities as a privately held business with most of our employees spending the majority of their working lives as part of the "Bumper to Bumper Auto Parts" family. Essential Duties and Responsibilities include the following. Other duties may be assigned. Provide exceptional customer service including assisting in determining parts and/or paint needed, processing paint formulas utilizing the computer, mixing paint, offering options to solve customer problems, and diffusing situations involving an upset or dissatisfied customer. Research parts and paint availability through computer and catalogs for stock numbers, inventory status, and pricing. Mix paint for customers, pull parts orders, check in, put up, straighten, dust, and rearrange stock as needed. Handle cash and credit transactions; properly invoice/credit customer accounts. Prioritize the order of delivery items and assign deliveries to drivers, if applicable. Correctly handle new and defective core returns from customers, insure proper customer credit and complete necessary paperwork. Work home store inventory/assist in other location’s inventory, if assigned. Cooperate and coordinate well with coworkers and as a team member. Perform job duties in compliance with legal, regulatory, and Company safety guidelines, practices and policies. Open and/or close the store if given key holder responsibility. Clean (pick-up trash, sweep, mop, etc.) and maintain inside and outside of building area. Maintain neat, clean, and professional appearance. Perform any other tasks as assigned. Our Benefits (all benefits are based on eligibility and subject to change) 401(k) employer matching Company Paid Vacation, Holidays, and Sick Days Medical, Dental, and Vision Company Paid Basic Life Insurance & Long Term Disability Short Term Disability Flexible Spending Accounts Additional Supplemental Life Insurance Accident Insurance Hospital Indemnity Employee Assistance Program Employee Purchase Discounts Scholarship Program Earning Incentives and Bonuses Supervisory Responsibilities This job has no supervisory responsibilities. Competencies To perform the job successfully, an individual should demonstrate the following competencies: Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills. Continuous Learning - Strives to continuously build knowledge and skills. Customer Service - Responds promptly to customer needs; responds to requests for service and assistance; meets commitments. Managing Customer Focus - Promotes customer focus; establishes customer service standards; monitors customer satisfaction. Ethics - Treats people with respect; keeps commitments. Organizational Support - Follows policies and procedures; supports organization's goals and values. Sales Skills - Maintains customer satisfaction. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience High School Diploma or equivalent experience or motivation to pursue a GED; at least one year of professional automotive parts experience or two years of hobbyist automotive parts experience. Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization. Mathematical Skills Ability to calculate f