Job Description
Diesel Conversion Specialists manufacturers and sells quality diesel engine swap parts and technical support to repower vehicles.Our core product line is repowering Ford and GM trucks with Cummins engines, and we are growing in our product lines.Learn more by visiting our website at www.dieselconversion.com.Our Core Values drive us, and we recognize that our values combined with behavior fuel our culture:Teamwork - We collaborate to achieve success for our customers, company, and industry.Respect over egos.We empower each other.Communication matters.Integrity - Our words and actions align to do the right thing, even when nobody is watching.We build trust through being honest, reliable and accountable.We treat everyone with dignity, respect, and professionalism.Quality - Our standards are set high in all aspects of our business.We don't cut corners.We are professional.Excellence - Continuous improvement drives us to stay innovative to deliver customer solutions with success.Customer success is our success.The Auto Parts Sales & Technical Support Specialists is at the frontline of communications to assist potential and current customers with product questions and processing orders.From answering the phone to monitoring email inquiries, it is an essential role in our organization to ensure customer success with our products.A good mechanical aptitude and automotive parts related experience is required to better understand our product and customer's interest.The right candidate will be Customer Service orientated with professional written and verbal communication skills with a strong desire to contribute to building a strong team environment.What you need:Experience:Automotive mechanical aptitude to relate to our customers and as a foundation to learn our parts catalog.Communication Skills:Clear, honest, and professional written and verbal communication.Customer-Care Attitude:Recognize that customer success is our success.Agility:Our customers may be swapping in a TDI or a Cummins , they may be a do-it-yourselfer or a professional shop.As we continue to grow and expand product lines, we expect more diversity in our customer projects.Team mindset:Collaboration is key.Responsibilities:Provide excellent service to customers by answering all calls according to company policy, verifying communication relayed to customers is accurate, and follow-up with customers timely Process exchanges and returns for credit in a friendly manner, and in accordance with company policies and procedures Address and resolve customer complaints in a professional, friendly manner Work cooperatively with the other teams that interact with customers Document customer interactions in QuickBooks, including the necessary details for others to understand next steps with the customers' projects Requirements:Strong written, verbal, and interpersonal communication skills High attention to detail with consistent accuracy Proven experience working within a team environment Commitment to delivering professional, customer-focused service and support Strong problem-solving skills with the ability to identify and resolve issues Automotive mechanical aptitude, including the ability to understand, diagnose, and work with vehicle systems Proficiency with Microsoft Office and comfort learning additional software tools Associate's degree or equivalent experience preferred Familiarity with QuickBooks is helpful but not required.Job Type:Full-time Pay:From $60,000.00 per year Benefits:Health insurance Paid time off Retirement plan People with a criminal record are encouraged to apply Shift availability:Day Shift (Required) Ability to Commute:Hutchinson, MN 55350 (Required) Ability to Relocate:Hutchinson, MN 55350:Relocate before starting work (Required) Work Location:In person.