Job Description
Keene Chrysler Dodge Jeep Ram We have an exciting opportunity for the right individual to join our dealership team. If you are interested in finding a place to call home for the long haul please get in touch with us! Job Overview Sales Manager position is a leadership role responsible for the overall success and profitability of the dealership's sales department. This multifaceted position balances team management, strategic planning, and customer satisfaction. Responsibilities Team Leadership & Management : Hiring, training, motivating, and monitoring the performance of the sales team. This includes setting sales goals, tracking progress, and providing ongoing coaching. Sales Strategy & Analysis : Developing and implementing effective sales strategies based on market trends and sales data analysis. They track sales figures, forecast future sales, and create reports for general management. Inventory Management : Working with the general sales manager to manage new and used vehicle inventory levels, ordering new stock, and ensuring prompt reconditioning of used vehicles. Customer Relations : While they don't handle every customer, managers step in to negotiate deals, resolve customer complaints, and ensure high levels of customer satisfaction to foster repeat business and referrals. Operations & Compliance : Collaborating with other departments like Finance & Insurance (F&I) and Service to streamline operations, manage budgets, and ensure compliance with all legal and dealership policies. Core Values & Work Environment Overall , the prevalent message from the dealership itself and many employees is a tight-knit, value-driven environment that values dedication and a personal touch in the automotive industry. Family Atmosphere : Many employees mention feeling like part of a family, with a supportive team environment where long-tenured staff (some up to 40 years) help new members learn. Customer-Centric : The stated philosophy is to treat every customer like family and build relationships rather than just make a quick sale. The sales process is best described as straightforward, transparent, and no-pressure. Supportive Management/Team : Multiple reviews describe management and coworkers as helpful, knowledgeable, and willing to go the extra mile to ensure customer and employee satisfaction. Community Involvement : The dealership actively supports local organizations like the Hundred Nights Shelter, Monadnock United Way, Keene Community Kitchen, Cedarcrest for Children, Monadnock Human Society and more. Key Skills and Qualifications Experience : A proven track record of successful automotive sales experience, often 3-5+ years, and prior management experience. Leadership : Strong leadership skills to motivate and inspire a team. Communication & Negotiation : Excellent verbal and written communication skills, essential for interacting with staff, customers, and management, as well as negotiating contracts. Technical Proficiency : Familiarity with dealership management systems (DMS) and customer relationship management (CRM) software (e.g., VIN Solutions) is highly desirable for tracking leads and performance metrics. Business Acumen : The ability to analyze financial data, manage budgets, and develop profitable sales promotions. Detailed Daily Tasks Morning Meetings & Goal Setting : The day often starts with morning meetings to review previous day's performance, set daily goals for the team, discuss inventory highlights, and motivate staff. "Working the Desk" (Deal Structuring) : A significant portion of the day is spent directly supporting sales consultants by structuring deals, appraising trade-ins (often using tools like MMR, KBB, ACV), and negotiating prices with customers. Customer Interaction : Managers frequently step in to handle customer questions, resolve escalated complaints, and build rapport to ensure a high level of customer satisfaction, which is a core part of the dealership's philosophy. Inventory Management : The manager ensures a balanced stock of new and used vehicles, coordinating with the general sales manager to order new inventory and quickly dispose of over-aged units. Training & Coaching : Ongoing training is a daily/weekly task, covering product knowledge (Chrysler, Dodge, Jeep, Ra