Job Description
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Job Purpose and Summary Position Summary: Automated Dispensing Unit (ADU) Pharmacy Technicians take important steps to ensure all medication needs and regulatory compliance standards are met for our patients, and they demonstrate ethical conduct and always maintain patient confidentiality. Success for incumbents in this role includes being able to manage all assigned pharmacy workstations and tasks to support the team’s ability to fill patient prescriptions promptly, safely and accurately. Also, helps facilitate local client relationships by being the liaison between our clients and the pharmacy. Providing ongoing client support to help identify opportunities to drive customer satisfaction. Key responsibilities include the replenishment, audit, and support for ADU cabinets installed at our customer’s facilities. Customer service/liaison representative. This includes driving to and from the facilities in company owned vehicles and ensuring regulatory compliance inside and outside of the pharmacy. ADU Support Responsible for ADU operation, appearance/cleanliness, quick reference guide replacement Restocking / destocking ADUs with medication located at Omnicare serviced facilities Completing monthly medication audits of ADUs (inspect and verify med qty, expiration, damage, etc) ADU software and user database maintenance Review ADU reports for discrepancies, errors, and dispensing data Train facility staff training as needed on ADU operation Support coordination of New ADU installation; pharmacy and facility readiness including initial ADU inventory, user set-up, etc. Responsible for troubleshooting ADU issues with the facility and pharmacy Review and complete ADU policies, training and SOPs yearly Log deliveries and return accompanying documents as appropriate. Keep facility ADUs operating at optimal levels by providing product and monitoring inventory Maintain and full compliance with all Federal, State and Local laws and regulations Maintain highest professional and ethical standards Responsible for alerting management for maintenance issues. Maintain safe operation of Omnicare owned vehicles Use of mobile phones and applications to navigate your route using basic internet applications and GPS functions per designated route sequence Review and complete Driver Safety policies, training and SOPs yearly Minimum (Required) Qualifications Verifiable High School Diploma or GED is required Certification/licensed/registered pharmacy technician or as required by state law The ability to concentrate on a task over a period without being distracted Use and understand verbal and written communication to interact with customers and colleagues Actively listening by giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times The ability to use math to solve a problem, such as calculating day’s supply of a prescription Is able to judge when something is wrong or is likely to go wrong; recognizing there is a problem Choosing the best course of action when faced with a complex situation with several available options Customer service orientation Possess geographical knowledge of service area Current, valid driver’s license in the state at the level required for the vehicle’s operation Ability to drive for long periods of time Preferred Qualifications: Prior experience in the long-term care industry Previous experience in a pharmacy, retail, medical, or customer service setting Previous experience as a Pharmacy Technician PTCB National Certification Physical Demands: May sit, stand, stoop, bend and walk intermittently during the day. May sit or stand seven (7) to ten (10) hours per day. May be necessary to work extended hours as needed. Finger dexterity to operate office equipment required. May need to lift up to twenty-five (25) pounds on occasion. Visual acuity to see and read fine prints. Specific vision abilities required by this role include close vision, color vision and the