Job Description
Qualifications Experience: Call Center, 1 year (Required) customer service, 2 years (Required) Benefits Pulled from the full job description 401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Full Job Description If you believe Customer Service is a true craft - one built on charisma, communication and thorough product knowledge (we'll happily teach you everything you need to know) - When can we get together? Open appointments available weekdays from 9:00-5:00. The Call Center Agent/ Business Development Center Advisor utilizes its customer serviceability, computer skills, courteous phone manner, and positive attitude to get clients in the door. Include handling Heavy Inbound and Outbound Calls, with follow-up calls while setting appointments for store visits for each and every customer. Make 75-100 outbound calls daily Send 75-100 emails/texts to communicate with customers Answer all incoming phone calls according to our guide and schedule a sales appointment. Log all Customers and comments pertaining to the customer conversation Schedule follow-up contact if no appointment is made. Confirm scheduled appointments. Follow-up and reschedule no-show customer appointments. Follow up with Sales Department to determine if the appointment was kept and the outcome. Contact Customers based on current marketing initiatives. Respond to Customer website requests. Follow up on Internet Customer emails according to a pre-determined timeline. Ability to meet or exceed monthly goals. Qualifications: Previous experience with phones or Telemarketing experience in the following fields: automotive, customer service, collections, business development is preferable but not required. P