Job Description
Chapman Chevrolet is seeking an experienced Service Advisor to join our team and deliver exceptional service to every customer that entrusts us with their vehicle’s services. The Service Advisor helps customers understand their vehicle’s maintenance needs and is the customer’s main point of contact in the service department. Successful candidates are excellent communicators, self-motivated, and committed to creating positive customer experiences. What We Offer: Attractive Commission Pay Plan: Enjoy uncapped earning potential – You control your income! Professional Development: Access ongoing training and growth opportunities to advance your career. Supportive Team Environment: Join a collaborative team where your contributions are valued. Employee/Family Discounts: Enjoy discounts on vehicle purchases and services for you and your family. Volunteer Opportunities and more! Benefits to Support Employee Wellbeing: Comprehensive Health Coverage: Essential medical, dental, and vision plans with low cost premiums and minimal out-of-pocket costs. Onsite Nurse Practitioners: Access healthcare services and wellness support conveniently at work. Flexible Spending Accounts (FSAs): Save on healthcare and dependent care expenses with pre-tax dollars. Affordable Life and Disability Insurance: Cost-effective plans providing financial security for you and your loved ones. Employee Assistance Program (EAP): Free, confidential support for personal and professional challenges, including counseling and financial advice. 401(k) Retirement Plan: Competitive matching contributions and tax advantages to help grow your retirement savings. Generous Paid Time Off (PTO): Time off to recharge and maintain work-life balance. Core Responsibilities: Schedule, confirm and prepare for customer appointments, ensuring an efficient service experience Determine vehicle needs based on customer feedback, vehicle inspection, and current mileage Produce repair orders for customers, including cost and time estimates, with full transparency Communicate regularly with technicians and parts associates to ensure timely completion of work Follow-up with customers on the status of their vehicle and satisfaction of service Desired Qualifications and Experience: Previous automotive service advisor/writer experience is required Strong interpersonal and customer service skills, both in person and over the phone Good time management and organizational skills Demonstrated ability to achieve sales goals Punctual and dependable with good attendance Must have a valid driver’s license and clean driving record Must pass a pre-employment background check and drug screening Hours and Work Environment Our Service Department is open Monday – Friday from 7AM to 6PM and Saturday from 7AM to 5PM. We are looking for candidates with flexible availability to work during the department’s business hours, on a rotating schedule. This is an onsite position, and requires working with customers in person and over the phone, and spending time outdoors in the Service Drive. To Apply: If you think you would be a great fit, please apply with your resume, and we will review applications and reach out by phone, text, or email with next steps. #ZR