Job Description
AV Service Technician – New Jersey (NYC to Philadelphia Corridor) Important – Personal Vehicle Required This role requires use of a personal vehicle. Technicians will travel to client sites throughout New Jersey , with service tickets spanning the I‑95 corridor between New York City and Philadelphia . This includes NYC boroughs, Northern and Central New Jersey, parts of Long Island, Lower Westchester, and Eastern Pennsylvania. Many locations are not accessible via public transportation. Mileage and approved travel expenses are reimbursed. Home Location: New Jersey (Field-Based) Service Area: NYC Metro to Philadelphia Corridor Employment Type: Full-Time, TEKsystems Employee Overview TEKsystems is seeking a strong AV Service Technician based in New Jersey to support a national enterprise AV integrator. This is a field-based service role supporting corporate customers across the New York City to Philadelphia service region , with New Jersey as the central hub. Service locations routinely include Northern and Central New Jersey, Manhattan, Brooklyn, Queens, the Bronx, Long Island, Lower Westchester, and the greater Philadelphia area. Travel is typically within a two-hour drive depending on daily ticket assignments. This role is focused on AV service and support, not new installations or full-scale integration. The technician will be responsible for troubleshooting, system checks, and basic software or configuration adjustments in executive boardrooms, conference centers, and enterprise collaboration spaces. As a TEKsystems employee, you’ll receive competitive compensation, full benefits, and long-term growth opportunities. Key Responsibilities Respond to AV service tickets throughout New Jersey and the NYC–Philadelphia corridor . Troubleshoot AV system issues including control interfaces, audio problems, video routing, and connectivity failures. Identify and isolate AV-related network issues such as IP conflicts, basic connectivity problems, and switch-level concerns. Navigate DSP platforms to review configurations, identify faults, and support audio diagnostics; Biamp Tesira experience is strongly preferred. Use Crestron Toolbox for device diagnostics, system checks, and basic troubleshooting. Apply firmware updates, perform device resets, and execute minor configuration changes as required. Support And Service Technologies Including Crestron (DM, NVX, touch panels) Biamp Tesira DSP Extron and AMX control systems (basic familiarity helpful) Microsoft Teams Rooms, Zoom Rooms, and Cisco endpoints AV‑over‑IP platforms such as NVX and SDVoE Displays, projectors, video walls, and switching systems Collaborate with IT teams when network-related issues are identified. Document all service activity clearly and professionally. Required Skills 3+ years of hands-on AV field service experience with an AV integration or services company. Strong troubleshooting ability in live corporate environments. Experience navigating DSP platforms for system review and fault diagnosis; Biamp Tesira highly preferred. Experience using Crestron Toolbox for diagnostics and basic system management. Solid understanding of AV signal flow, audio/video routing, EDID, HDCP, and common AV hardware. Basic networking knowledge including IP addressing, VLAN awareness, and entry-level switch troubleshooting. Ability to read drawings, wiring schematics, and system documentation. Soft Skills Professional communication with corporate and executive users. Ability to manage service tickets independently. Calm, methodical troubleshooting in high-visibility environments. Customer-focused mindset with strong attention to detail. Travel Requirements Daily field travel based out of New Jersey , servicing locations between New York City and Philadelphia . No overnight travel required; technicians return home each day. Preferred Certifications (Not Required) CTS, CTS‑I, Biamp, Crestron, QSC, Dante, or similar AV industry certifications. Job Type & Location This is a Contract position based out of Princeton, NJ. Pay And Benefits The pay range for this position is $40.00 - $55.00/hr. Requirements Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependen