Job Description
Location: Hybrid, Iselin, NJ Medidata follows a hybrid office policy in which employees who are hired for an in-person position are expected to work on site a certain number of days per week in accordance with Company policy. About our Company: Medidata is powering smarter treatments and healthier people through digital solutions to support clinical trials. Celebrating over 25 years of ground-breaking technological innovation across more than 38,000 trials and 12 million patients, Medidata offers industry-leading expertise, analytics-powered insights, and one of the largest clinical trial data sets in the industry. More than 1 million registered users across approximately 2,300 customers trust Medidata's seamless, end-to-end platform to improve patient experiences, accelerate clinical breakthroughs, and bring therapies to market faster. A Dassault Systèmes brand (Euronext Paris: FR0014003TT8, DSY.PA), Medidata is headquartered in New York City and has been recognized as a Leader by Everest Group and IDC. Discover more at www.medidata.com . Listen to our latest podcast, from Dreamers to Disruptors, and follow us at @Medidata. About the Team: As an AWS WorkSpaces Engineer, you will be the primary architect and administrator of our cloud desktop infrastructure. You will own the end-to-end lifecycle of AWS WorkSpaces—from large-scale deployment and image management to high-level escalation support. Your goal is to deliver a seamless, high-performance virtual desktop experience while driving cost efficiencies and technical excellence across the organization. You will provide seamless Tier 1 to Tier 3 support to resolve immediate end-user challenges while simultaneously engineering the robust AWS infrastructure that prevents those issues from recurring. You will own the "Day 1" onboarding experience and the "Day 2" optimization of our global AWS WorkSpaces environment, ensuring a high-performance, cost-effective, and secure workspace for every employee. Core responsibilities include but are not limited to: Responsibilities: Deployment of AWS Workspaces in various AWS accounts Diagnosing, troubleshooting configuration issues with AWS Workspaces which are not operating as expected Distinguish between application, operating system, network, and hardware problems Ability to present complex technical information to non-technical audiences Must have knowledge of Active Directory management (AWS hosted Active Directory a plus!), maintenance, and Group Policy Object creations Experience creating Windows images, Linux/Ubuntu deployments, and troubleshooting both OS platforms Collaborate with AWS CloudsOps engineering teams to evaluate and develop scalable AWS solutions to better access resources in AWS accounts Must have excellent verbal and writing skills to create and maintain AWS Workspace documentations for the extended team Be able to modify and improve existing AWS infrastructure Provide users with support on technical, operational, and user/account-related issues, on the phone, via email/ticketing system and/or in person Ability to work independently on projects and deliver on or before deadlines Attend meetings with various stakeholders to ensure requirements are assessed and deliverables are on target Continuously evaluate ways to provide Amazon Workspaces as a cost effective and efficient offering Educate the wider team on best practices and ensure high levels of service are being provided Coordinate issue resolution efforts with other departments to ensure timely and efficient resolutions are met and customer satisfaction is upheld Maintain proper tracking of problem resolution and conduct trend analysis for reference and management reporting Qualifications: Bachelor's Degree in Computer Science or Computer Information Systems Experience: 3-4yrs supporting AWS Workspaces or VDI environments Preferred Candidates should have a minimum of one of the certifications below: AWS Certified Solutions Architect - Associate AWS Certified Cloud Practitioner Your Competencies: Must have thorough understanding of AWS Cloud infrastructure Have thorough understanding of AWS Workspaces and deployment on a mass scale Ability to review, understand and extract data from Nuvens Workspace Manager or equivalent endpoint management solution Prior experience of administering Windows and Active Directory is essential Reproduce technical problems, diagnose causes, identify temporary solutions and communicate status updates to AWS U