Job Description
Actum Processing is seeking an experienced B2B Business Relationship Supervisor to lead our Business Relationship team and support our growing network of merchants and partners. This role is ideal for a relationship-focused leader who thrives in a fast-paced environment, enjoys mentoring others, and is passionate about delivering exceptional client service while ensuring operational excellence and compliance. Key Responsibilities Supervise and support the Business Relationship team to ensure outstanding merchant service Serve as the primary escalation point for complex merchant and partner issues Build and maintain strong B2B client relationships Oversee merchant onboarding and training via Zoom Manage account updates, deactivations, transaction limit changes, and merchant records Collaborate with Sales, Risk Management, IT, and Underwriting Develop team processes, training materials, and drive continuous improvement Qualifications Required: 5+ years of B2B client relationship/account management experience 3+ years of leadership or supervisory experience Excellent communication and relationship-building skills Strong organizational skills and attention to detail Proficiency in Microsoft Office Preferred: Payments, banking, fintech, or ACH experience Understanding of basic accounting principles Why Actum Processing? We are a boutique payments company headquartered in Austin specializing in ACH and real-time payments. We offer: Competitive salary Medical, dental, vision, life & disability benefits 401(k) with company match Career growth opportunities Casual dress and team-oriented culture Free catered lunch every Wednesday Local candidates only. No relocation assistance available. Employment contingent on successful completion of a criminal background check. Actum Processing is an Equal Opportunity Employer. Pay: From $65,000.00 per year Benefits 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Application Question(s): Are you able to lead meetings in person and using Zoom? This is an 7-4 or 8-5 position. Can you make it to the office safely and comfortably for those hours? Experience: B2B Client Relationship/Account Management: 5 years (Required) Leadership or Supervisory : 3 years (Required) CRM and other technology: 3 years (Required) Location: Austin, TX 78746 (Preferred) Ability to Commute: Austin, TX 78746 (Required) Work Location: In person