Job Description
Job Title:TellerDepartment:OperationsDate:03/23/2023Reports To:Teller SupervisorFLSA Status:Non-Exempt Summary Receives and pays out money and keeps records of money and negotiable instruments involved in financial transactions by performing the following duties.Essential Duties and Responsibilities include the following.Receives checks and cash for deposit, verifies amount, and examines checks for endorsements.Cashes checks and pays out money after verification of signatures and customer balances.Enters customers' transactions into computer to record transactions, and issues computer generated receipts.Handles inquiries for checking, savings, and loan accounts.Makes decision to place hold on accounts for uncollected funds.Counts and verifies incoming cash.Balances currency, coin, and checks in cash drawer at end of shift and compares totaled amounts with data displayed on computer screen.Explains, promotes, and maintains knowledge of and cross sells products the Banks products and services.Demonstrates expertise in FNB's Service Standards, ensures customer satisfaction, and confidentiality guidelines.Supports the Company's overall mission, standards, policies, and procedures.If employee is on resource team, they must have the ability to work in other areas and handle flex schedule.If employee is Drive-Thru Teller must be able to work flex schedule.If employee is Lobby Teller, must be able to handle more detailed transactions.Other duties may be assigned.Competencies To perform the job successfully, an individual should demonstrate the following competencies:Analytical - Uses intuition and experience to complement data.Design - Demonstrates attention to detail.Problem Solving - Identifies and resolves problems in a timely manner Gathers and analyzes information skillfully Develops alternative solutions Works well in group problem solving situations Uses reason even when dealing with emotional topics.Technical Skills - Assesses own strengths and weaknesses Pursues training and development opportunities Strives to continuously build knowledge and skills Shares expertise with others.Customer Service - Manages difficult or emotional customer situations Responds promptly to customer needs Solicits customer feedback to improve service Responds to requests for service and assistance Meets commitments.Interpersonal Skills - Maintains confidentiality Listens to others without interrupting Keeps emotions under control Remains open to others' ideas and tries new things.Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification Responds well to questions Participates in meetings.Written Communication - Writes clearly and informatively Edits work for spelling and grammar Varies writing style to meet needs Presents numerical data effectively Able to read and interpret written information.Teamwork - Balances team and individual responsibilities Exhibits objectivity and openness to others' views Gives and welcomes feedback Contributes to building a positive team spirit Puts success of team above own interests Supports everyone's efforts to succeed.Diversity - Shows respect and sensitivity for cultural differences Promotes a harassment-free environment Builds a diverse workforce.Ethics - Treats people with respect Keeps commitments; inspires the trust of others Works with integrity and ethically Upholds organizational values.Organizational Support - Follows policies and procedures Completes administrative tasks correctly and on time Supports organization's goals and values; Benefits organization through outside activities Supports affirmative action and respects diversity.Judgement - Displays willingness to make decisions Exhibits sound and accurate judgment Supports and explains reasoning for decisions Includes appropriate people in decision-making process Makes timely decisions.Motivation - Sets and achieves challenging goals Demonstrates persistence and overcomes obstacles Measures self against standard of excellence.Planning/Organizing - Prioritizes and plans work activities Uses time efficiently Organizes or schedules other people and their tasks.Professionalism - Approaches others in a tactful manner Reacts well under pressure Treats others with respect and consideration regardless of their status or position Accepts responsibility for own actions Follows through on commitments.Quality - Demonstrates accuracy and thoroughness Applies feedback to improve performance Monitors own work to ensure quality.Safety and Security - Observes safety and security procedures