Banquet Captain

Position Summary To provide supervision of all banquet service staff before, during, and at the closing of an event. The Captain is responsible of ensuring the implementation of all items contracted on the banquet event order. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP'S). Responsibilities Report to work on time in proper uniform. Prepare, organize and supervise all planned banquet functions in a timely manner. Ensure service staff is in proper uniform in compliance with The Biltmore Employee Hand Book. Monitor efficiency, cleanliness and follow up with service standards. Ensure all ballrooms and meeting rooms are set up according to BEO and Biltmore Standards. Coordinate timing of the meal service with Stewarding and Kitchen staff. Communicate with Catering Manager to finalize all details with the event. Review the BEO with the service staff prior to the start of the event. Review times with the client prior to the start of the event. Ensure proper set-up, teardown and handling of all hotel equipment. Assign side work duties sheet to the service staff after each event. Generate a banquet check for each event and properly fill out a daily revenue recap at the conclusion of the day. Ensure proper distribution of daily paperwork. Other duties as assigned. Requirements Experience and Education Required Education High School diploma is preferred Experience Minimum two years administration experience in an upscale service operation required Skills Required Must be able to: Speak, read, write and understand the English language. Spanish fluency is desired. Compute accu