Job Description
Job Type Full-time Description About Heritage Hotels & Resorts Heritage Hotels & Resorts is New Mexico's premier locally owned hospitality group, built on a deep respect for culture, place, and people. Our luxury hotels and award-winning restaurants are rooted in authentic storytelling, exceptional service, and community pride. We care for our guests, our team, and our neighborhoods with the same intention. If you lead with heart and believe hospitality can make a meaningful impact, we invite you to join the Heritage family. Why This Role Matters We are seeking an experienced Banquet Captain to join our team. In this leadership role, you will serve as the on-floor coordinator for banquet and event operations, ensuring flawless execution, seamless service flow, and outstanding guest experiences. Your leadership, attention to detail, and commitment to excellence set the tone for every event we host. What You'll Do Maintain a high level of positive and professional communication with employees, coworkers, management, and guests. Lead and coordinate banquet service staff to ensure proper staffing levels and seamless flow of service throughout events. Conduct pre-shift briefings and provide clear direction to staff regarding service expectations, timelines, and guest needs. Maintain a strong focus on guest experience and base all decisions on exceeding guest expectations, particularly when resolving concerns or complaints. Monitor event execution in real time, ensuring all service standards, timelines, and presentation requirements are consistently met. In the absence of the Banquet Manager, serve as the primary on-site point of contact for clients, event planners, and internal departments during assigned functions. Maintain strong working relationships with suppliers and identify opportun