Job Description
Herschend is seeking an experienced and friendly Banquet Server/Bartender to provide service for banquet operations for our newest hospitality venture, Dolly Parton’s SongTeller Hotel, located in the heart of Downtown Nashville. The ideal candidate is driven to create meaningful experiences for our hosts, guests, and community while simultaneously ensuring the success & profitability of banquets and catering at the hotel. Inspired by Dolly Parton's epic career and trailblazing spirit, SongTeller Hotel in Nashville is as unique as the global icon herself. Dolly welcomes guests to a place where they can Love Every Moment; it is a place to unplug, to connect with loved ones and to be entertained. The Banquets Server/Bartender position provides a unique opportunity for the right individual to provide banquets service for Dolly Parton’s SongTeller Hotel featuring 245 rooms, two F&B Entertainment venues, a market, and Dolly Parton’s Museum. The position is responsible for ensuring the consistent delivery of the brand experience and achieving financial targets and related business KPI’s in banquets and catering. The Banquet Server/Bartender will focus on banquets and catering operations consisting of, but not limited to, daytime meetings, receptions, and plated events. To achieve success in this role, one must drive results while adhering to our Heartspitality® culture. This position requires providing quick, friendly banquet service and an excellent dining experience for our guests through proper steps of service and maintain a great work environment for our fellow hosts. SongTeller Hotel Nashville is more than just a place to rest your head, it's a hub of music, style, and hospitality designed the Dolly-way. Sprinkled with glamour, artistic surprises and a sense of humor - it's an experience as unforgettable as the entertainer herself. SongTeller Hotel celebrates the people, talent and setting of the destination, weaving the local music and culinary scenes together. So come experience the unique charm, and hospitality that could only be created by the iconic hostess herself! SUMMARY OF ESSENTIAL FUNCTIONS & RESPONSIBILITIES Checks with Banquets Captain for daily objectives Familiarize with BEO’s in planning for shifts Set up coffee breaks, meal service, buffets, bar service, and labels according to BC Inspect rooms for cleanliness, proper supply levels Coordinate food pick up timing with kitchen Maintain a clean and sanitary environment in compliance with all local and federal health codes Execute banquet service standards as planned Proper breakdown and storage of supplies concluding function Participate in daily line ups This job description is not an “all-inclusive’ list of the duties and responsibilities of this position or of the skills and abilities required to perform this position. QUALIFICATIONS Must be at least 21 years old One (1) year of foods/banquet service experience Must be able to obtain Serve Safe certification within first 30 days Tennessee Alcohol Board Commission (TABC) Certification, Required Basic Computer Skills Must be able to pass a background check ABOUT DOLLY PARTON'S SONGTELLER HOTEL & HERSCHEND Dolly Parton’s SongTeller Hotel is the newest hospitality venture of Herschend, the world’s largest family-owned themed attractions company that’s been Bringing Families Closer Together by Creating Memories Worth Repeating® for seven generations. Our 12,000+ passionate employees (hosts) collectively entertain 15 million guests each year across our two-dozen wholesome family entertainment brands. Each offers distinctive experiences that inspire discovery and deliver on Herschend’s commitment that every guest leaves with two things: a smile and a deeper connection with one another. The heart of Herschend’s success has long been the world-renowned hospitality that’s rooted in our DNA. We call it Heartspitality®. It’s a unique culture that blends our ethos of Leading with Love and our purpose of Bringing Families Closer Together by Creating Memories Worth Repeating® to create real impact and joy that spreads through our hosts to our guests and out into our communities. As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.