Job Description
Company Overview: The Proud Bird, a historic and iconic restaurant with a strong tie to the local community, makes quite a statement as a unique, upscale food hall with interactive aviation exhibits and a renovated events center. The Proud Bird was named LA's Hottest Food Hall by Food Network Specialty Restaurants Corporation holds an impressive portfolio of 17 award-winning restaurants throughout the U.S. including The Proud Bird, and we pride ourselves on creating incomparable memories by delivering an unforgettable dining experience with exceptional food, unmatched service and breathtaking views. Our mission at The Proud Bird/Specialty Restaurants Corporation is to always innovate and consistently deliver a 5-star experience for our employees, guests, partners, and community. We look forward to adding our next valued team member! Top-notch benefits: Paid Sick Time renewed yearly Accrued Paid Vacation Time Management Referral Program with up to a $4,000 payout for qualifying management positions Employee Meals Employee Assistance Program (EAP) to assist with work life balance Moral (PRIDE) Program- rewarding employees with a variety of prizes for those who exemplify the company's values. Numerous opportunities for growth and advancement Full time employees qualify for comprehensive health plans, employer-paid life insurance, supplemental benefit plans, 401k with annual employer match after 12-month employment Opportunities to grow your career with a clear path for advancement Plus, more! Pay: $ 25 / hour Job Summary: As a Banquet Server, you will play a crucial role in providing exceptional dining experiences for guests attending various events, including weddings, corporate functions, and special occasions. Your primary responsibility will be to deliver high-quality service, ensuring guests' satisfaction and contributing to the overall success of the banquet operations. Essential Responsibilities: Set up and Preparation Assist in the setup and arrangement of banquet rooms according to the event specifications. Ensure all tables, chairs, linens, and tableware are properly organized and presentable. Check and confirm the accuracy of the event details, including seating arrangements and special requests Food and Beverage Service: Greet guests upon arrival and guide them to their designated tables. Serve meals and beverages according to established service standards. Ensure proper timing and coordination between the kitchen and banquet floor to ensure the smooth delivery of food. Respond promptly to guests' requests and anticipate their needs throughout the event. Provide recommendations on menu items and assist guests in making informed choices. Monitor and maintain cleanliness and presentation of dining areas and ensure tables are cleared efficiently. Team Collaboration: Collaborate with fellow servers, bartenders, and other staff members to provide seamless service. Communicate effectively with the kitchen and support staff to ensure the availability of supplies and timely delivery of food and beverages. Assist colleagues when needed, such as carrying trays, refilling drinks, or clearing tables during peak periods. Guest Satisfaction: Ensure a warm and friendly atmosphere for guests, creating a positive dining experience. Handle guest inquiries, complaints, and special requests promptly and professionally. Address any issues or concerns raised by guests, aiming to resolve them to their satisfaction. Maintain a professional and polished appearance at all times, adhering to the company's grooming standards. Safety and Compliance: Adhere to all safety and sanitation regulations, maintaining a clean and safe working environment. Follow responsible alcohol service guidelines and procedures. Handle cash and credit card transactions accurately and securely. Requirements: Previous experience as a banquet server or in a similar role is preferred. High School graduate / min 18 years of age Strong customer service skills with the ability to provide exceptional guest experiences. Excellent communication and interpersonal skills to interact effectively with guests and team members. Ability to work in a fast-paced environment while maintaining composure and attention to detail. Knowledge of food and beverage service procedures and etiquette. Flexibility to work evenings, weekends, and holidays, as required by the