Job Description
Description SCOPE Prepares beverages for the customer in a prompt and courteous fashion while maintaining a high level of quality and consistency to ensure guest satisfaction. Primary Responsibilities Greets guests pleasantly as they approach the bar; promotes house drinks and utilizes upselling skills whenever possible to maximize revenues. Prepares beverages requested by customers or servers according to standard operating procedures establishing proper proportions and ingredients to control costs and provide a consistent product to the guests. Maintains clean an organized work areas to maximize efficiency; sets up the bar and back bar according to established procedures. Monitors guest behavior and guest alcohol consumption to determine when alcohol service to the guest should cease; notifies management of incidents involving excessive alcohol consumption or impaired condition of customers; checks identification whenever the age of a guest requesting an alcoholic beverage service is questionable. Verifies liquor inventory; correctly completes all requisition requirements and stores stock as per approved procedures. Obtains, counts and secures bartender's bank; distributes and collects bar servers' banks; documents cash distribution in register drawer. Qualifications Education/Experience: Basic reading, writing and math skills and specialized knowledge or bartending and mixing drinks. Certification: TIPS certification preferred. Skills: Customer service aptitude and Interpersonal communications Physical/Cognitive Activities This description of physical and mental activities is not intended to describe essential job functions. Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations. The major responsibility in this position is to provide prompt and courteous service to hotel guests, therefore a significant portion of time is spent speaking, listening, walking, standing, and carrying. The vast majority of time is spent describing and service cocktail or menu items, which is typically done while standing up. Cleaning the restaurant is also accomplished while standing up and walking around the restaurant. Communication skills are used a significant amount of time when describing menu or cocktail items, talking with guests or staff, and when given instructions. Carrying and lifting items (i.e. plates, utensils, trays, tables) occurs frequently. Reading and writing abilities are utilized frequently when documenting a guest's order, reading the menu, or when processing customer payments. Reasoning, problem solving, and organizational abilities are used often. Basic mathematical skills are used when completing customer payment transactions. ABOUT THE ORANIZATION: At Leisure Hotels & Resorts, our people define our success, and we work deliberately to grow and foster our internal culture. This cultivation over many years is what sets us apart and how we deliver results. Our fundamentals are rooted in honesty, transparency, fiscal responsibility, and talent management. We seek authentic team members with the same values who genuinely enjoy working with people, want to grow with us, and create unique guest experiences. Requirements Employee Benefits Overview Benefits We are proud to offer a comprehensive benefits package designed to support your well-being and preparing for your future. Here's a general description of the key benefits available to our employees: 401(k) with Employer Match: Eligible employees (21 years and older) can participate in our 401(k) plan, starting after 90 days of employment. We offer an employer match to help you save for retirement. Health Insurance: Full-time employees are eligible for health insurance benefits. Part-time employees may qualify after one year of service, provided they are averaging at least 30 hours per week. Paid Time Off (PTO): We believe in work-life balance. That's why we offer Paid Time Off starting from your first day of employment, allowing you to take the time you need for rest, self-care, and personal commitments. Employer-Paid Life Insurance: We provide life insurance coverage up to $10,000, depending on your employee class, at no cost to you. Voluntary Life Insurance- Full time employees can opt to participate in additional Life Insurance. Voluntary STD / LTD - Full Time employees can opt in to participate in Long Term Disability, or short term disability. <