Job Description
Mobile Service BDC Agent Fully Remote - Direct Hire Opportunity Salary: $55,000 - $60,000 Schedule: Inbound hours are 8:00 AM – 8:00 PM EST | Will cover the back end of this schedule Overview The Mobile Service BDC Agent serves as a key connection point between dealerships, customers, and internal teams. This role focuses on driving appointment volume and supporting mobile service operations through customer outreach, dealership support, and performance tracking. This is a fully remote position, ideal for someone comfortable in a high-volume, technology-driven communication environment. Key Responsibilities Customer Outreach & Lead Generation Conduct outbound calls using customer and recall lists to schedule mobile service appointments Execute text and email campaigns to generate new service leads Manage inbound and outbound communication across multiple channels Dealer Support & System Management Assist dealerships with configuring mobile service offerings and scheduling workflows Support automation setup and ongoing system optimization Partner with technical teams to troubleshoot and resolve software-related issues Performance Tracking & Reporting Track key metrics, including scheduled and completed appointments Generate performance reports for internal teams and dealership leadership Analyze data and recommend strategies to increase service volume Relationship Management Lead recurring meetings with dealership personnel to review performance and outreach efforts Provide ongoing support and training on tools and best practices Build and maintain strong relationships across multiple locations Documentation & Collaboration Maintain accurate records of dealership interactions and meeting summaries Participate in internal meetings to align on goals and priorities Ensure consistent communication across internal and external stakeholders Qualifications Required High School Diploma or equivalent 2+ years of customer service experience Strong verbal and written communication skills Comfortable with phone, email, and text-based communication Ability to handle objections and adapt quickly in customer interactions Ability to work effectively in a remote, team-oriented environment Preferred Strong technical aptitude with scheduling/reporting tools Self-motivated with excellent time management skills Analytical mindset with the ability to interpret data and drive improvements Work Environment Fully remote, supporting multiple dealership locations High-volume communication environment (phone, email, text) Fast-paced, performance-driven setting Equal Opportunity Employer HRU is an Equal Opportunity Employer (EOE), including Disability/Veterans.