Job Description
Bilingual Service BDC Representative Build Your Career with Bob Loquercio Auto Group Award-Winning Bob Loquercio Auto Group is looking for a qualified, motivated, and self-sufficient individual to join our growing team! If you are a driven professional who thrives in a fast-paced environment and enjoys delivering exceptional customer service, we have the opportunity you’ve been looking for. We are currently seeking a Bilingual Service BDC Representative to support our high-volume service department by assisting customers, scheduling appointments, and creating an outstanding customer experience from the very first interaction. The ideal candidate is professional, organized, customer-focused, and fluent in both English and Spanish. What We’re Looking For: As a Bilingual Service BDC Representative, you will be responsible for handling inbound and outbound customer communications, responding to internet inquiries, scheduling service appointments, and maintaining strong customer relationships through effective follow-up and communication. The ideal candidate will possess excellent communication skills, strong attention to detail, and the ability to multitask while maintaining a positive and professional attitude. Benefits: Medical Plan Dental Plan Vision Plan 401(k) Savings Plan Basic Life Insurance Accident & Critical Illness Insurance Employee Discounts on Products and Services Flexible Schedules Work-Life Balance Career Growth Opportunities Responsibilities: Respond promptly, professionally, and courteously to all customer inquiries via phone, email, text, and internet leads Schedule and confirm service appointments for customers Follow up with customers regarding missed appointments, declined services, and service reminders Utilize scripts, CRM tools, and dealership workflows to ensure consistent customer service standards Promptly and accurately enter all customer information into CRM software Effectively manage inbound and outbound communication to maximize appointment retention and customer satisfaction Work closely with service advisors and management to ensure smooth appointment flow and customer experience Compile reports, forms, and other documentation in a timely manner Maintain professionalism and ethical behavior in all customer interactions Deliver an exceptional customer experience while representing the Bob Loquercio Auto Group brand Qualifications: Bilingual in English and Spanish required Previous BDC, call center, customer service, or automotive experience preferred Strong communication and interpersonal skills Ability to multitask in a fast-paced environment Strong computer and CRM skills Positive attitude with a team-oriented mindset Reliable, organized, and self-motivated Professional phone etiquette and customer service skills Join a company that values its employees, promotes growth from within, and provides the tools and support needed for success. Become part of the Bob Loquercio Auto Group team today!