Bench General Manager

Description Job Overview: In conjunction with the Regional Manager and Board of Directors, the Bench General Manager is responsible for overseeing and managing the business operations of an assigned portfolio of high-rise communities. The Bench General Manager delivers exceptional services and solutions that enhance property values, ensure operational excellence and support an elevated resident experience. This role also provides leadership coverage during onsite management absences and supports the successful transition and stabilization of newly acquired properties. Compensation: $65k+ annually, based on experience FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future. Your Responsibilities Oversee the day-to-day operations and administrative management of an assigned portfolio of high-rise communities Serve as a point of escalation and provide management coverage during onsite Community Manager absences to ensure continuity of operations and service delivery Support newly acquired properties by assisting with operational transitions, onboarding of vendors, document review, and implementation of company policies and procedures Recommend, implement, and enforce procedures that ensure compliance with federal, state, and local laws, as well as all community association governing documents and policies Track non-compliance and violation issues and issue appropriate notices in accordance with established association policies Conduct regular site visits and inspections of buildings, common areas, building systems, landscaping, and amenities, ensuring timely repair and maintenance activities Attend monthly landscape walks and vendor meetings as required to maintain service standards Oversee the regular maintenance and inspection of elevators and other essential building systems to ensure safety and functionality Track non-compliance/violation issues, send appropriate notices according to established policies Inspect building and exterior common areas, building systems, landscape and other common amenities and then ensure necessary repair and maintenance activities are conducted in a timely manner Review and approve invoices daily, ensuring accuracy, proper coding, and adherence to budgetary controls Develop, draft, execute and oversee annual operating budgets; manage capital improvement projects; review monthly financial statements; prepare variance reports; monitor accounts payable, delinquent accounts, and reserve funding Secure competitive bids, prepare comparative bid analyses, recommend vendor selections, and oversee contract compliance, including insurance and liability requirements Review monthly financials with the Regional Manager and Board of Directors as required Plan, organize, and assist Boards in conducting regular Board meetings and annual membership meetings Attend Board meetings for assigned associations and provide professional guidance and recommendations to support informed decision-making Skills And Qualifications Financial Literacy Exceptional interpersonal and communication skills resulting in strong working relationships Affinity for problem solving with the ability to work through change Able to identify issues and resolve before problems arise Able to work independently with little supervision Superb judgment and decision-making skills Able to prioritize and adjust to incoming demands Education And Experience 5+ years of hospitality/ customer service experience required CMCA or M100 certification a plus Property management experience preferred Physical Requirements Sit at a desk using a computer in an office setting Walk and move throughout the community common areas and facilities Sit and stand for moderate periods of time Supervisory Responsibility: Yes Work Location : Scottsdale Corporate Office; 9000 E Pima Center Pkwy Scottsdale, AZ 85258; Supports a portfolio of high-rise community in the Phoenix area. Work Hours: Monday – Friday, 8a – 5p with some evenings and weekends as needed to attend community meetings and functions Travel Requirements: Some local travel with use of persona