Job Description
Position Information Working Title of Vacant Position Benefits Program Aide I- PT Job Type Part Time Posting Type City Employees Only Number of Vacancies 1 Department HUMAN SVCS Division HS-SS ELIGIBILITY SVCS Requisition Number 2026243 Number of hours worked per week Up to 25 hours per week Work Schedule Monday – Wednesday; 8:00 – 5:00 pm (subject to change) Work Site Location Chesapeake, VA Position Driving Requirement N - Never Pay Grade GE03 Pay Basis Weekly Advertised Salary $17.66/ hourly Job Description Benefits Program Aide I- PT Looking for a rewarding career where you can help others every day? Join our team as a Benefits Program Aide and support individuals and families as they access important financial, medical, and nutritional assistance programs. This role is ideal for someone who enjoys customer service, organization, and making a positive impact in the community. The Benefits Program Aide performs clerical and customer support work related to determining eligibility for government assistance programs. Responsibilities include applicant screening, record maintenance, data entry, case processing, and routine office support under general supervision. TYPICAL TASKS : Assist applicants with completing forms and gathering eligibility information. Screen and verify applicant information; prepare eligible cases for processing. Maintain and update client records, payment histories, and case files. Respond to phone inquiries regarding public assistance programs and services. Process EBT-related forms and assist with appeals and fair hearings. Prepare reports and perform general office duties including filing, typing, data entry, and mail processing. Attend staff meetings and training sessions. Perform other related duties as assigned. Join a team committed to providing compassionate service and helping community members access the resources they need. Required Qualifications Vocational/Educational Requirement: Requires a high school diploma or GED/HSE education. Experience: In addition to satisfying the vocational/education standards, this class requires a minimum of six months experience in customer service or general clerical work involving contact with the public. Special Certifications and Licenses: None Special Requirements: Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties. Preferred Qualifications Experience with a high volume face-to-face customer service Computer experience Ability to utilize various software, use and create spreadsheets and utilize word processor Customer service experience working with multi-cultural and various social-economical sociality background Technical Skills working with multiple passwords, systems and computer equipment Comprehension and execution of complex policies, procedures and work rules Able to manage workload independently and meet performance standards Posting Detail Information Job Open Date 05/18/2026 Job Close Date 05/24/2026 Open Continuous No Special Instructions to Applicants ADA Checklist Overall Physical Strength Demands Overall Physical Strength Demands S=Sedentary - Exerting up to 10 lbs. occasionally or small weights frequently; sitting most of the time. Physical Demands C = Continuously- 2/3 or more of the time. F = Frequently- From 1/3 to 2/3 of the time. O = Occasionally- Up to 1/3 of the time. R = Rarely- Less than 1 hour per week. N = Never- Never occurs. Standing Frequently- From 1/3 to 2/3 of the time. Sitting Frequently- From 1/3 to 2/3 of the time. Walking Frequently- From 1/3 to 2/3 of the time. Lifting Frequently- From 1/3 to 2/3 of the time. Lifting Amount Exerting up to 10 lbs Carrying<